Sales Support Officer Ratingen

Ardo; Ratingen; Hybrid; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein etabliertes, internationales Unternehmen sucht einen Sales Support Officer, der das Team im Kundenservice unterstützt und die Zufriedenheit der Kunden durch proaktive Kommunikation und Analyse von Marktdaten steigert. In dieser Rolle werden Sie als zentrale Anlaufstelle für Vertriebsmanager und Kunden fungieren, während Sie gleichzeitig an der Entwicklung von Geschäftsmöglichkeiten arbeiten. Das Unternehmen bietet Ihnen die Chance, in einem dynamischen Umfeld zu wachsen und sich weiterzuentwickeln, mit flexiblen Arbeitsbedingungen und einem starken Fokus auf Nachhaltigkeit und Teamarbeit. Wenn Sie eine Leidenschaft für Kundenservice und Vertrieb haben, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Wettbewerbsfähige Vergütung

Familienfreundliche Richtlinien

Flexibles Arbeiten (2 Tage/Woche von zu Hause)

Qualifikationen

• 5 Jahre Erfahrung in Kundenservice oder Vertriebssupport.
• Ausgezeichnete Sprachkenntnisse in Deutsch und Englisch.

Aufgaben

• Unterstützung der Account Manager bei der Analyse von Kunden- und Marktdaten.
• Koordination von Kundenprojekten und Kommunikation mit internen Stakeholdern.

Kenntnisse

Kundenservice

Vertriebssupport

Marktanalyse

SAP-Kenntnisse

CRM-Systeme

Englischkenntnisse

Kommunikationsfähigkeiten

Ausbildung

Masterabschluss

Tools

SAP

Excel

Jobbeschreibung

Ardo supplies its continuously growing markets around the world with high-quality frozen vegetables, herbs, and fruit. The company has 4,000 employees and 17 production sites in 8 countries. As a family business, Ardo sells in more than 100 countries with a turnover of over 1.4 billion euros. Its mission is to preserve the gift of nature as purely as possible through an integrated network of growing areas, production units, freezing units, packaging equipment, logistics, and quality control. The group's expertise and flexible structure enable quick responses to market trends and the rapid introduction of innovative products.

Your Scope

As a Sales Support Officer, you will be part of the Ardo Group Sales Support Team, which manages a global customer portfolio within the food industry, retail, and foodservice markets. This team operates as a separate branch within the Customer Excellence Team.

Your role involves being the central contact point for sales managers, customer service, and customers regarding product support, contract and forecast follow-up, SLA monitoring, etc. You will serve as the customer's point of contact for commercial inquiries in the sales manager's absence.

You will build strong business relationships, proactively monitor and enhance customer satisfaction, analyze market and customer data to identify opportunities, and communicate insights to sales managers to help develop business and account plans. You will interact regularly with customer service, sales, and supply chain teams to ensure proper follow-up and internal support for your customers.

You will join a growing team established to serve local and international customers with an expert approach. This evolution offers career development opportunities within Ardo. You will report to the Customer Excellence Team leader.

The scope of the role :

1. Support account managers by managing and analyzing customer files, market data, and product portfolios; prepare for customer meetings.
2. Monitor and follow up on tenders and quotations; manage customer questionnaires and sustainability reports in collaboration with account managers.
3. Lead communication with customers regarding article forms, action proposals, sample shipments for new packaging, etc., collaborating with internal and external stakeholders to ensure successful sales processes.
4. Provide periodic reports on turnover, assortment, profitability, and customized reports for internal and customer use.
5. Manage pricing by preparing quotations for account managers and analyze promotional activities.
6. Ensure accurate SLA follow-up for your customers.
7. Coordinate item screenings and follow-up for packaging, article creation, first productions, and NPD samples, including the introduction of new products in collaboration with marketing, data management, and supply chain.
8. Coordinate small customer projects and serve as the internal communicator for customer-related questions such as QA, data, and material statuses.

Interested? Please contact our recruitment partner.

Your profile

• Preferably hold a master’s degree.
• Have 5 years of experience in a large, fast-moving company in customer service, inside sales, or sales support.
• Excellent language skills are required: very good written and verbal German, good English, and an additional language is a plus, with a strong commercial flair.
• Customer contact and service delivery are top priorities. A commercial, client-focused mindset is essential.
• You enjoy networking and thinking on an international group level.
• Proficient with new IT systems (preferably SAP) and Excel; experience with CRM systems is a plus.
• Proactive, with initiative to build customer relationships and maximize opportunities.
• Eager to learn, develop, and adapt in an evolving business environment.
• Flexible, able to multitask, and manage complexity effectively.
• Solution and process-oriented, embracing change with a mindset of continuous improvement.
• Positive attitude about the company's future, driven by a passion for success and results.
• Business improvement: suggest tools and processes for group-wide implementation.
• Teamwork: flexible, responsible, and supportive of colleagues, including coaching in processes.

We offer

Opportunity to be part of an authentic, sustainable international company with growth prospects and professional development. Competitive remuneration and family-friendly policies, including flexible work arrangements (2 days/week from home). Interested? Please contact our recruitment partner.