Senior/Sales Planning Specialist

Xiaomi Technology; München; On-site; EUR 90,000 - 130,000; Full time

Job summary

Xiaomi Technology in Munich is seeking a seasoned leader to define and continuously improve the end-to-end commercial operations framework across customer journeys. You will establish processes for orders, payments, financing, trade-ins, pricing execution and escalations while ensuring compliance and cross-border governance.

The role requires driving scalable workflows for direct, agency and distributor markets, readiness for new products, and a culture of continuous improvement to enhance

Qualifications

• Proven experience leading commercial operations, sales operations, order management or business operations in complex environments.
• Strong understanding of end-to-end order-to-cash processes and customer transaction management.

Responsibilities

• Define and continuously improve the end-to-end commercial operations framework supporting the customer purchase journey.
• Establish operational processes, controls and governance standards covering orders, payments, financing, trade-ins, pricing execution and customer escalations.
• Lead the design and implementation of scalable operational workflows that support growth across direct, agency and distributor markets.
• Own operational readiness for new markets, products, services and customer journey initiatives.
• Establish exception management, approval and escalation frameworks to ensure effective management of non-standard scenarios.
• Ensure operational compliance with regulatory, tax, legal and market-specific requirements across Europe.
• Identify operational inefficiencies and lead continuous improvement initiatives that improve customer experience, speed and accuracy.
• Partner with functional leaders, market teams and global stakeholders to ensure commercial operations support business objectives and customer expectations.

Job description

• Define and continuously improve the end-to-end commercial operations framework supporting the customer purchase journey.
• Establish operational processes, controls and governance standards covering orders, payments, financing, trade-ins, pricing execution and customer escalations.
• Lead the design and implementation of scalable operational workflows that support growth across direct, agency and distributor markets.
• Own operational readiness for new markets, products, services and customer journey initiatives.
• Establish exception management, approval and escalation frameworks to ensure effective management of non-standard scenarios.
• Ensure operational compliance with regulatory, tax, legal and market-specific requirements across Europe.
• Identify operational inefficiencies and lead continuous improvement initiatives that improve customer experience, speed and accuracy.
• Partner with functional leaders, market teams and global stakeholders to ensure commercial operations support business objectives and customer expectations.
• Proven experience leading commercial operations, sales operations, order management or business operations functions within automotive, retail, e-commerce or other complex operational environments.
• Strong understanding of order-to-cash processes, operational controls and customer transaction management.
• Experience designing scalable operational frameworks across multiple markets or business units.
• Highly analytical with a strong process improvement and automation mindset.
• Strong stakeholder management skills with the ability to align cross-functional teams around common objectives.
• Experience building and implementing governance, controls and operational compliance frameworks.
• Comfortable operating in fast-paced, high-growth and ambiguous environments.
• Detail-oriented, execution-focused and passionate about operational excellence and customer experience.