Sales Order Processing Specialist (f/m/d), Customer Support

Hexagon AB; Deutschland; Remote; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

Hexagon AB is looking for a detail-oriented Sales Order Processing Specialist to support their software sales operations across the EMEA region. The role involves managing orders from entry to invoicing, ensuring compliance with regulations, and requires fluency in German and English. Ideal candidates will have at least two years’ experience in order processing, preferably in an international setting. Join a dynamic and collaborative European team and enjoy attractive benefits including flexible working hours and ongoing development opportunities.

Leistungen

A permanent employment contract

Attractive salary package with a performance-based bonus scheme

Flexible working hours

Ongoing development and training opportunities

Comprehensive pension plan

Qualifikationen

• Minimum of 2 years’ experience in order processing, preferably within an international business environment.
• Fluent in both German and English (business level).
• Strong customer service orientation and ability to work independently.

Aufgaben

• Manage the complete order lifecycle from receipt to invoicing and compliance checks.
• Communicate quickly and accurately with internal/external customers regarding order issues.
• Collaborate on implementing OneMI projects.

Kenntnisse

Organizational skills

Customer focus

Process optimization

Ausbildung

Completed a commercial apprenticeship or equivalent qualification

Tools

Salesforce (SFDC)

ERP systems

Jobbeschreibung

Sales Order Processing Specialist (f/m/d) Job Description Sales Order Processing Specialist (f/m/d)

Summary

We are seeking a detail-oriented and proactive Sales Processing Specialist to support software sales operations across the EMEA region. In this role, you will manage the complete order lifecycle—from receipt and ERP entry to invoicing, license delivery, and compliance checks. You will serve as a key liaison between internal teams and customers, ensuring smooth, accurate, and timely processing of orders using tools such as 1SFDC and ERP systems.

The ideal candidate has at least two years of experience in order processing, preferably within an international environment, and is familiar with sales operations, compliance regulations (including dual-use export procedures), and continuous improvement practices. Strong organizational skills, customer focus, and the ability to work independently are essential. Proficiency in English and an interest in working in a dynamic, collaborative European team aligned with OneMI initiatives are important for success in this role.

Job Responsibilities

• Order Receipt: Taking charge of orders under your responsibility using 1SFDC dashboards
• Order Processing

o Entering orders into the ERP system
o Sending Order Confirmation to customers
o Issuing purchase orders when needed
o Creating invoices and tracking payments
o Preparing and sending the license

• Communication

o Accurately and quickly inform internal/external customers in case of issues
o Use Queues in 1SFDC for internal communication related to orders (when applicable)

• Compliance

o In case of export from EU or UK: order screening in accordance with compliance rules
o Local legal and Hexagon rules to be applied

• OneMI: Collaborate with managers to support the implementation of OneMI projects

Qualifications

• Minimum of 2 years’ experience in order processing, preferably within an international business environment
• Proficient in Salesforce (SFDC) and enterprise ERP systems
• Familiarity with dual-use export procedures for EU or UK shipments is a plus (training available)
• Strong drive for continuous improvement and process optimization
• Fluent in both German and English (business level)
• Eagerness to contribute to a unified European organization (OneMI mindset)
• Completed a commercial apprenticeship or equivalent qualification
• Capable of working independently with minimal supervision
• Excellent organizational skills and time management
• Strong customer service orientation
• Comfortable navigating and using multiple systems and platforms

Our benefits:

• A permanent employment contract for long-term stability
• Attractive salary package with a performance-based bonus scheme
• Flexible working hours to support work-life balance
• Ongoing development and training opportunities to support your professional growth
• Comprehensive pension plan for your future security
• A dynamic and collaborative work environment with the energy of a fast-growing tech company
• Opportunities for interdisciplinary collaboration across teams and functions

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

This is not the perfect position? Click here to join the Talent Community. Apply now Information at a Glance Apply now Business Unit: GTM EMEA Country/Region: Germany Workplace: remote in Germany Job Function: Customer Care Req ID: 1897

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.

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