Sales Operations Project Manager

Arrow Electronics, Inc.; Neu-Isenburg; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Arrow Electronics is seeking a strategic project manager to lead complex engagements in sales operations. This role requires managing special assignments, enhancing operational processes, and ensuring customer satisfaction. The ideal candidate will possess strong project management skills, deep Oracle knowledge, and effective communication abilities within a dynamic team environment.

Qualifikationen

• Experience in project management and process mapping.
• Deep knowledge of Oracle SWB.
• Strong commercial awareness and influencing skills.

Aufgaben

• Manage and execute complex projects and customer-specific supply.
• Oversee sales order processing and customer retention strategies.
• Design new processes for special services and programs.

Kenntnisse

Project management

Process mapping

Cross-functional collaboration

Change management

Effective communication

Tools

Oracle

Jobbeschreibung

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients worldwide. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer side.

Find more information about us on our pages: Company | Arrow Electronics

Learn more about Arrow - Welcome to Arrow - Five Years Out

Reporting to the EMEA Sales Operations Manager, this role will focus on the timely and successful implementation of new complex customer and company engagements.

The role requires the individual to lead in advising the strategic sales teams on how to match our systemic capabilities with customer and internal needs.

Once aligned, to take the lead in process definition and project planning to meet implementation timelines, allowing our sales personnel to remain externally focused.

Support the development of new capabilities as new requirements emerge. This role is crucial in driving Arrow towards its long-term market-share objectives.

Principal accountabilities :

• Manage & execute complex projects related to special assignments, customer-specific supply, acquisitions, mergers, change management, and strategic initiatives.
• Oversee sales order processing, including receipt, booking, shipment tracking, delivery, billing, and backlog management; provide sales reports; respond to order inquiries; resolve customer order issues; manage customer retention strategies; handle return materials authorization (RMA) processes.
• Resolve escalated operational issues, including vendor concerns and contract reviews.
• Design and implement new processes for special services and programs; conduct market research for pricing strategies to maintain profit margins.
• Develop and evaluate personnel to ensure efficient operations; manage staff hiring, training, and development.
• Oversee customer quoting activities to improve efficiency and ensure compliance with guidelines.

Competencies we are looking for :

• Project management
• Process mapping
• Deep Oracle knowledge in SWB (sales and assets)
• Commercial awareness (internal & external)
• Cross-functional collaboration
• Influencing skills without formal authority
• Change management
• Effective communication with executive levels
• Proactive execution - "Get Things Done!"

Key Interfaces :

• Sales (daily), including executives
• Enterprise Solutions
• Asset management
• BPT, BPE / B2B
• Finance
• Warehouse
• Trade compliance
• Legal
• Other relevant departments

Arrow is an equal opportunity employer committed to creating a diverse working environment by providing equal employment opportunities for all qualified persons.

If you see yourself as our future colleague, please send us your application.

LI-MN1

Location :

PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type : Full time

Job Category : Business Support