Sales Operations Manager DE, Amazon PARP

Amazon; München; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Ein führendes Technologieunternehmen sucht einen Sales Operations Manager, der für Prozesse in Deutschland und Österreich verantwortlich ist. Die Rolle umfasst die Verwaltung der Installation von Pickup- und Retourenpunkten sowie die Verbesserung von Abläufen zur Steigerung der Effizienz. Der ideale Kandidat bringt Erfahrung im Umgang mit Verkaufs-CRM-Tools und starke analytische Fähigkeiten mit.

Qualifikationen

• Erfahrung mit Verkaufs-CRM-Tools wie Salesforce.
• Fortgeschrittene Kenntnisse in Excel zur Datenanalyse.
• Bachelor-Abschluss in einem verwandten Bereich erforderlich.

Aufgaben

• Verwaltung des gesamten Installations- und Wartungsprozesses für Pickup- und Retourenpunkte.
• Überwachung der Leistung von Dienstleistern und Eskalation von Problemen.
• Identifizierung und Umsetzung von Verbesserungsmöglichkeiten zur Steigerung der Kundenerfahrung.

Kenntnisse

Analytische Fähigkeiten

Interpersonelle Fähigkeiten

Prozessverbesserung

Ausbildung

Bachelor-Abschluss in Betriebswirtschaft, Finanzen, Wirtschaft oder verwandtem Bereich

Tools

Salesforce

Microsoft Excel

AWS QuickSight

Tableau

Jobbeschreibung

Sales Operations Manager DE, Amazon PARP

The Sales Operations Manager will support the country lead with all aspects of product installation and maintenance in Germany and Austria as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners – including service providers, host partners, technology and product management, and the local business development team. The individual must be both analytical and creative, seeking out ways to improve products, processes, and tools, and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with leadership at Amazon and partner companies.

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub PARP is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.

Key job responsibilities
The Sales Operations Manager will:
- Manage the end-to-end installation and maintenance process for Pickup And Return Points.
- Execute service roll-out on-time.
- Drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.
- Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed.
- Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.
- Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
- Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.
- Develop materials for service providers and host partners.
- Report on daily, weekly, monthly KPIs and projects to senior leadership.
- Promote and develop an environment which is receptive and adaptable to business change.

GRUNDQUALIFIKATIONEN

- Experience with sales CRM tools such as Salesforce or similar software
- Experience using Microsoft Excel to manipulate and analyze data
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Advanced proficiency in written and verbal English and German

BEVORZUGTE QUALIFIKATIONEN

- Experience working within a high-growth, technology company
- Experience in finance, business management and sales operations
- Experience with data visualization software (e.g., AWS QuickSight or Tableau) or open-source project
- Demonstrable experience managing cross-functional and regional programs influencing different stakeholders' groups

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.