Sales Operations Analyst

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing.

We are hiring Sales Operations Analysts to join a team of experts supporting Canonical's sales teams. The Sales Operations team focuses on process and data quality improvements to ensure accurate order processing. The successful candidate will proactively improve team workflows, maintain compliance, and support governance.

The role's success is measured by increased deal velocity and CRM data quality, aiding key business decisions. We seek a proactive problem solver and team player who is passionate about partnering with sales leadership and promoting open source technology to a broader audience. The candidate will lead and implement programs supporting Canonical's growth.

Location:

These roles are remote in the EMEA and Americas regions.

Role Responsibilities include:

1. Supporting daily sales operations globally.
2. Reviewing opportunities for accuracy and provisioning orders post-deal closure.
3. Assisting the Sales Operations Manager in enhancing sales data quality and processes.
4. Reporting data quality metrics to executive stakeholders.
5. Implementing surveys and defining metrics for leadership.
6. Supporting the sales team with CRM and other systems.
7. Delivering sales metrics, dashboards, and analysis.
8. Leading automation and streamlining the Lead to Order process.

Candidate Profile:

1. Strong academic background from high school and university.
2. Experience in sales operations or order processing roles.
3. Experience in a technology subscription business.
4. Proven ability to improve data quality.
5. Energetic, systematic, and focused on scalable outcomes.
6. Excellent problem-solving and analytical skills.
7. Ability to work effectively with stakeholders across levels and regions.
8. Experience with Salesforce or similar CRM systems.
9. Willingness to travel internationally twice a year for up to two weeks.

What Canonical Offers:

• Distributed work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation review and performance bonuses.
• Additional benefits aligned with our values.
• Recognition rewards, holiday leave, maternity/paternity leave.
• Employee Assistance Programme.
• Opportunities to travel and meet colleagues globally.
• Travel perks for company events.

About Canonical:

Canonical is a pioneer in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud computing. We recruit globally, uphold high standards, and foster a diverse, inclusive workplace. Working here means thinking differently, learning continuously, and pushing boundaries.

Canonical is an equal opportunity employer, committed to a discrimination-free workplace. We value diverse perspectives and backgrounds, which enhance our environment and products. All applications are considered fairly regardless of identity.