Sales Digitization and CRM Expert (all genders)

TN Germany; Wiesbaden; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic individual to bridge the gap between IT and business. This pivotal role focuses on maximizing ROI from CRM systems, driving adoption, and fostering collaboration. You will lead CRM integration efforts, manage change requests, and develop actionable insights to enhance sales activities. Join a forward-thinking company that values innovation and offers a supportive working environment with flexible hours and opportunities for remote work. Your contributions will significantly impact the company's capacity for innovation and growth.

Leistungen

Flexible working hours

Ongoing training

Remote work options

Attractive working environment

Qualifikationen

• Proven experience in CRM project management and lead-to-cash process optimization.
• Strong project and change management skills; ability to lead cross-functional teams.

Aufgaben

• Lead CRM integration efforts and support sales digitalization.
• Promote widespread CRM adoption through onboarding and training programs.

Kenntnisse

CRM Project Management

Change Management

Analytical Skills

Communication Skills

Sales Process Optimization

Ausbildung

Master’s Degree in Economics

Jobbeschreibung

Job Description

At NEVEON, we are seeking a dynamic individual to fill a pivotal role that serves as the interface between IT and business. This position aims to maximize our ROI from CRM by driving adoption, usability, and continuous improvement. The role is hands-on, ensuring our CRM system functions as a powerful sales enablement tool, delivering real business value and fostering seamless collaboration between technical and business teams.

Technical Responsibilities

• Project & System Integration: Lead CRM integration efforts and act as the main driver in group-wide development and rollout. Represent NEVEON in the Greiner CRM Competence Center and support sales digitalization.
• System Development & Change Management: Translate business needs into CRM requirements, manage change requests with IT, and align developments with IT strategy.
• Key User Community & Support: Lead the CRM Key User Community, drive adoption, ensure data quality, and resolve issues.
• Reporting & Analytics: Develop dashboards and reports, use data to identify gaps, drive actions, and improve system usage.
• Platform Optimization: Identify and implement system improvements, eliminate workarounds, and promote full system utilization.

Business Responsibilities

• Sales Enablement: Use CRM as a daily tool for managing sales activities and standardizing sales processes.
• Adoption & Training: Promote widespread CRM adoption through onboarding, training, and communication programs.
• Campaigns & Customer Engagement: Leverage CRM to enhance customer loyalty, generate leads, and improve interactions.
• Business-Driven Prioritization: Identify and prioritize CRM needs based on business impact.
• Sales Insights & Recommendations: Provide actionable insights to optimize sales activities and guide the sales team.

Your Profile

• Master’s Degree in Economics or a related field.
• Proven experience in CRM project management and lead-to-cash process optimization.
• Background in sales, service, back office, or IT roles is a plus.
• Strong project and change management skills; ability to lead cross-functional teams.
• Track record of driving CRM adoption and achieving tangible business outcomes.
• Analytical, structured, solution-oriented thinker with excellent communication skills.

Our Offer

This role offers a unique opportunity to contribute to NEVEON's innovation initiatives. You will help build a platform to leverage existing data for developing environmentally friendly and reusable foam products. Your work will impact the company's innovation capacity and funding prospects, offering high visibility within the organization.

We provide an attractive, respectful working environment, extensive onboarding, ongoing training, flexible working hours, and options for remote work. The gross monthly salary starts at EUR 3,347.50, depending on your qualifications and experience.