Sales Associate / Watches Advisor (m/w/d) Vollzeit oder Teilzeit

Richemont; Berlin; Vor Ort; EUR 30.000 - 60.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen Associate Watch Advisor, der als Markenbotschafter fungiert und ein außergewöhnliches Kundenerlebnis bietet. In dieser spannenden Rolle sind Sie verantwortlich für den Verkauf von Luxusuhren, die Pflege von Kundenbeziehungen und die Umsetzung von Verkaufsstrategien. Sie arbeiten in einem dynamischen Team und tragen aktiv zur positiven Atmosphäre in der Boutique bei. Ihre Aufgaben umfassen die Analyse von Verkaufsdaten, die Organisation von VIP-Veranstaltungen und die Gewährleistung eines exzellenten Kundenservices. Wenn Sie eine Leidenschaft für Luxusprodukte und hervorragenden Kundenservice haben, ist diese Position ideal für Sie.

Qualifikationen

• Erfahrung im Kundenservice und Verkauf, vorzugsweise im Einzelhandel.
• Vertrautheit mit CRM-Tools zur Kundenbindung und -pflege.

Aufgaben

• Erreichen von Verkaufszielen und Maximierung des Gewinns.
• Aufbau und Pflege von Kundenbeziehungen sowie VIP-Kundenbetreuung.
• Sicherstellung von Exzellenz im Kundenservice und Boutique-Management.

Kenntnisse

Kundenservice

Verkaufskompetenz

CRM-Tools

Teamarbeit

Analytische Fähigkeiten

Ausbildung

Abschluss in Betriebswirtschaft oder verwandtem Bereich

Tools

iCM

Jobbeschreibung

PURPOSE

As an Ambassador of A. Lange & Söhne inside and outside the boutique, the mission of the Associate Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools (iCM), prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines.

KEY RESPONSIBILITIES

1. SALES
   • Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
   • Maximize profit whilst controlling & minimizing costs (discount, general expenses, third party commissions).
   • Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
   • Organize private viewing with potential VIPs in your region.
   • Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
   • Act as a reference in terms of building action plans to achieve personal targets.
2. BRAND AMBASSADORSHIP
   • Ensure Excellency within and outside of the boutique.
   • Ensure maximum client welcoming, handling, and servicing.
   • Keep learning about the products and brand and become a reference person for the Maison.
   • Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
   • Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
   • Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.
3. CUSTOMER & CRM RELATED ACTIVITIES
   • Ensure Service Excellency within the boutique at all time and with any boutique clients.
   • Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
   • Proactively participate in regular VIP and orders, considerate of our boutique opportunities.
   • Ensure accurate and genuine relationship building with customers.
   • Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
   • Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.
   • Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
4. STORE OPERATIONS MANAGEMENT
   • Actively taking part in monthly (quarterly, yearly) stocktaking.
   • Actively ensuring all measures to avoid stock discrepancies at all times.
   • Automatic replenishment of sold timepieces and active order requests.
   • Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.
5. FINANCIAL & CASH REGISTER CONTROL
   • Compliance with procedures, and with legal, fiscal and customs regulations.
   • Mastering dealing with credit card transactions of considerable amounts, Cash Register, etc.
6. REPORTING
   • Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
   • Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
7. TEAM WORK
   • Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
   • Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
   • Full and complete assistance to shift colleague during the sales ceremony.