Sales Associate (m/f/d) Berlin Kudamm

LVMH; Berlin; Hybrid; EUR 17,000 - 25,000; Full time

Benefits offered by this job

6 weeks holiday

Lunch benefit 100€

Public transport support 100€

Birthday day off

Corporate Benefits access

Probation-based employee conditions

Pension scheme for DIOR

Referral program bonus

Training opportunities

Career opportunities within LVMH

Job summary

Christian Dior Couture in Berlin Kudamm is seeking a Sales Associate with passion and drive to provide exceptional customer care and exclusive service to our Dior clients. You will represent the Maison, welcoming customers and building lasting relationships while delivering expert product knowledge.

The role requires 2+ years in retail or hospitality, strong communication skills, and fluency in German and English (Vietnamese a plus).

Qualifications

• 2+ years of experience in retail or hospitality.
• Strong drive for business results with a passion for creativity, fashion and the Maison.
• Strong communication skills, empathy, and agile mindset.
• Ability to develop lasting relationships with people through strong communication.
• Provide outstanding customer service including in person, over the phone and through electronic communication.
• Prioritization and time management skills in a fast-paced environment.
• Fluent in German and English; knowledge of Vietnamese on top is a plus.

Responsibilities

• Achieve and exceed individual Sales Goals and KPI.
• Maintain a strong drive for results and a positive mindset at all times.
• Ensure a welcoming client focused environment, offering best in class service in person, over the phone and via electronic communication.
• Develop local and international client book with the ability to recruit and develop top clients.
• Demonstrate strong product knowledge, engaging clients with product details and stories.
• Collaborate with management to resolve client issues in a way that benefits both business and client.

Skills

German fluency

English fluency

Customer service

Relationship building

Job description

“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior

Christian Dior Couture offers more than a beautiful brand to our clients; We invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

For our boutique in Berlin Kudamm we are looking for aSales Associatetalent with passion and drive. As a member of our team, you are responsible for excellent customer care and service quality according to our current standards. You are the ambassador of the Maison Christian Dior and make every customer feel welcomed and cherished on an exclusive level.

Job responsibilities

• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI)
• Maintain a strong drive for results and a positive mindset at all times
• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
• Develop local and international client book with the ability to recruit and develop top clients
• Demonstrate strong product expertise, engage clients through the details and stories of our products
• Problem-solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client

Profile

• 2+ years of experience in retail or hospitality environment
• Strong drive for business results with a passion for creativity, fashion and the Maison
• Strong communication skills, empathy, and agile mindset
• Ability to develop lasting relationships with people through strong communication
• Provide outstanding customer service including in person, over the phone and through electronic communication
• Prioritization and time management skills in a fast-paced environment
• Fluent in German and English; knowledge of Vietnamese on top is a plus

Additional information

The opportunity to join the LVMH Group (Louis Vuitton Moët Hennessy), the world leader in high-quality and luxury products. We are working in an international environment with passionate people and amazing development opportunities – as we follow the lifelong learning approach.

Working at Dior is not only about entering the world of exclusive luxury, it also offers lovely benefits.

• Holiday entitlement of 6 weeks per year
• Lunch benefit of 100 € net per month
• Public transportation support of 100 € net per month
• Additional day off on birthday
• Access to Corporate Benefits
• Special Employee conditions after successful completion of probation period
• Pension Scheme exclusive for DIOR
• Referral Program Bonus “Talents are knowing good Talents”
• Opportunities for further training and development
• Career opportunities within the LVMH Group

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.