Sales & applications engineering manager emea (f/m/d)

ZipRecruiter; Mainz; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading optics manufacturer is seeking a Product Support Manager EMEA based in Mainz, Germany. You will be responsible for managing the Product Support Team to enhance service quality and customer satisfaction across Europe. Ideal candidates have a degree in engineering or sciences and 3+ years of experience in technical sales. Competitive salary and benefits included.

Leistungen

Competitive salary

Pension scheme

Group accident insurance

Mobile working opportunities

Extensive training

Subsidized gym membership

Company events

Qualifikationen

• 3+ years of experience in technical sales and/or product support.
• Fluency in English; additional languages are a plus.
• Willingness to travel occasionally for tradeshows and site visits.

Aufgaben

• Manage and develop the Product Support Team to enhance customer satisfaction.
• Schedule Sales & Applications Engineers for adequate coverage.
• Assist the team with complex technical inquiries.

Kenntnisse

Optical engineering proficiency

Leadership skills

Technical sales experience

Communication skills

Organizational skills

Ausbildung

Degree in engineering, physics, mathematics, or related hard sciences

Jobbeschreibung

Job Description

Product Support Manager EMEA (f/m/d) Mainz, Germany

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Our state-of-the-art manufacturing capabilities, combined with a global distribution network, have established us as one of the largest suppliers of off-the-shelf optical components and a trusted partner for customized solutions. Supporting markets worldwide—including diagnostics, semiconductor & electronics, machine vision, automation, and R&D—our products are used in applications ranging from DNA sequencing to retinal eye scanning and high-speed factory automation.

Edmund Optics Europe, a US-owned group with subsidiaries in Germany, UK, Netherlands, and France, handles sales, marketing, distribution, engineering, and application support across Europe, the Middle East, and Africa.

Europe is a key growth market for us, leading to a rapidly expanding local team. To support this growth, Edmund Optics GmbH is seeking a Product Support Manager EMEA (f/m/d).

The Product Support Manager EMEA will be responsible for managing the Product Support Team (Sales & Applications Engineers) to maximize service quality for our customers regarding products and applications. Responsibilities include team structuring for operational effectiveness, daily management, and increasing regional customer satisfaction through technical and applications support activities.

Essential Functions:

1. Manage and develop the Product Support Team to enhance customer satisfaction, revenue growth, productivity, and accountability.
2. Efficiently schedule Sales & Applications Engineers to ensure adequate coverage via phone, email, and chat.
3. Assist the team with complex technical inquiries, involving Solutions Engineers for technical issues and Regional Sales Managers for significant opportunities.
4. Work towards continuous improvement of sales processes and customer experience, developing and executing long-term strategies.
5. Define, track, and report key performance indicators (KPIs) to stakeholders.
6. Participate in tradeshows and conferences.
7. Interface with marketing to gather customer feedback and identify support needs to improve our service leadership.

Qualifications:

• Degree in engineering, physics, mathematics, or related hard sciences.
• Minimum of three (3) years’ experience in technical sales and/or product support.
• Proficiency in optical engineering and physics concepts; industry experience preferred.
• Knowledge of our products, applications, capabilities, and sourcing options.
• Understanding of sales and support processes.
• Proven leadership skills to manage and build effective, diverse teams.
• Fluent in English; additional languages are a plus.
• Strong organizational skills and ability to set and execute goals.
• Excellent communication and presentation skills.
• Willingness to travel occasionally for tradeshows and site visits.

What We Offer:

A challenging and versatile position within a dynamic, successful company in a growing industry. Benefits include a competitive salary, pension scheme, group accident insurance, mobile working opportunities, extensive training, subsidized gym membership, Jobbike, company events, and more.

This office-based role can be located in Mainz (Germany), York (UK), or Lyon (France), depending on the candidate's preference.