Sales Account Manager

Spendesk; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Spendesk is seeking an Account Manager to drive customer growth by nurturing relationships with SMB clients. The role involves upselling and cross-selling while collaborating with the customer success team to enhance product usage. Ideal candidates will have strong sales skills and a proactive approach to managing customer portfolios.

Leistungen

4 days per month remote work

100% reimbursed public transport

28 days of annual leave

Monthly wellness budget of €50

Access to mental well-being platform

Latest Apple equipment

Great office snacks

Qualifikationen

• Excellent verbal and written communication skills in German and English.
• Strong sales instincts with a proven track record.
• Ability to manage multiple opportunities simultaneously.

Aufgaben

• Nurture and expand relationships with existing SMB customers.
• Drive customer base expansion through upsell and cross-sell.
• Manage the entire sales cycle from potential identification to closing.

Kenntnisse

Communication

Sales skills

Negotiation

Organizational skills

Customer relationship management

Resiliency

Jobbeschreibung

2 days ago Be among the first 25 applicants

This range is provided by Spendesk. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A bit of context...

As part of its Strategic Plan, Spendesk decided to address customer Expansion through two different departments (Commercial and Customer). Each of them owning a different mission:

- Customer: Focus on Engagement, Satisfaction and Retention

- Commercial: Focus on Upsell / Cross-Sell and Customer Development

Initially only focusing on Key Accounts, the Sales Expansion Team is now looking to expand its customer coverage by addressing the whole Spendesk’s portfolio.

It has then been decided to split the team across two roles:

- Key Account Managers: Focusing on the higher segment of our Customers

- Account Managers: Focusing on Small and Medium Customers

As an Account Manager you’ll play a pivotal role in driving our business growth by nurturing and expanding relationships with our existing SMB customers.

You’ll own a large portfolio of customers with the mission of driving customer base expansion through upsell, cross-sell and contract negotiation.

You will actively partner with the customer success team which is in charge of boosting adoption & usage of the product by our customers.

A bit of context...

As part of its Strategic Plan, Spendesk decided to address customer Expansion through two different departments (Commercial and Customer). Each of them owning a different mission:

- Customer: Focus on Engagement, Satisfaction and Retention

- Commercial: Focus on Upsell / Cross-Sell and Customer Development

Initially only focusing on Key Accounts, the Sales Expansion Team is now looking to expand its customer coverage by addressing the whole Spendesk’s portfolio.

It has then been decided to split the team across two roles:

- Key Account Managers: Focusing on the higher segment of our Customers

- Account Managers: Focusing on Small and Medium Customers

As an Account Manager you’ll play a pivotal role in driving our business growth by nurturing and expanding relationships with our existing SMB customers.

You’ll own a large portfolio of customers with the mission of driving customer base expansion through upsell, cross-sell and contract negotiation.

You will actively partner with the customer success team which is in charge of boosting adoption & usage of the product by our customers.

What will be your mission(s)?

• You will own a dedicated portfolio of Customers with the responsibility of developing it through proactive territory plans
• You will hunt for opportunities for upsell and cross-sell by maintaining a high level of touch points through outbound and inbound activities
• You will understand client needs, business objectives, and challenges to effectively position our products/services
• You will be responsible, for those customers, for the entire sales cycle from potential identification to closing : Qualification > Discovery > Technical Validation > Commercial proposal > Signature
• You will understand the customer ecosystem (third party providers, software solutions used) to identify business opportunities
• You will maintain accurate records of client interactions, transactions, and progress using CRM software
• You will work closely with a dedicated team of Customer Success Managers ensuring the achievement of all key metrics related to customer growth, retention and Spendesk product usage growth
• You will collaborate with Product, Marketing, Customer Success and Strategic Partnerships by providing customer feedback to drive product innovation
  

Skills & personality traits

• Great Communicator:excellent verbal and written communication skills in German and English
• Commercial mindset:strong sales instincts, demonstrated assertiveness and a strong track-record of hitting and exceeding quota, as well as proven negotiation and closing skills
• Organization & portfolio management:strong organizational skills and disciplined in daily activity planning & prioritizing. Ability to manage a high number of opportunities simultaneously at various stages of the buying process
• Ability to navigate between high velocity deals and value focus deals
• Customer relationship & business partnership: take an active interest in understanding their customer context and pains to position oneself as a business consultant
• Resiliency and Extra Miles Mindset:The AM department is still under construction; we then expect a company-first mindset and the ability to embrace challenges and navigate through uncertainty
  

As we are an international team, please submit your application and CV in English.

About Spendesk

Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Gousto, SumUp, and Bloom & Wild. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.

For more information: www.spendesk.com/press

About our people & culture

We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity.Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

About our benefits

Our culture is built on trust, empowerment, and growth — with benefits to match!

- 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)

- 100% reimbursed public transport to the office or bike perk of 30 Euro

- Latest Apple equipment

- 28 days of annual leave

- Monthly budget of €50 for wellness-related spending

- Access to Moka.care (platform for emotional and mental well-being)

- A friendly remote policy

- Great office snacks to fuel your day

- A positive team to work with daily!

Diversity & Inclusion

At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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