RPA Product, Demand & Service Manager

AP Solutions GmbH; München; Vor Ort; EUR 80.000 - 110.000; Vollzeit

Zusammenfassung

Join a leading company as an RPA Product, Demand & Service Manager, driving digital transformation and automation initiatives. You will manage RPA service delivery, oversee projects, and ensure compliance with global standards. This important role involves cross-team collaboration and stakeholder engagement to enhance processes and promote operational efficiency.

Leistungen

Personal and professional development programs

Work Well programs for health and wellbeing

Qualifikationen

• 5+ years of project / demand and service management experience in Robotic Process Automation.
• Deep experience in automation process and lifecycle management.
• Skilled in managing software and infrastructure upgrades.

Aufgaben

• Own and direct demand management for RPA assets and operations.
• Coordinate with stakeholders for upgrades and timelines.
• Oversee incident and bug management.

Kenntnisse

Project Management

Communication

Negotiation

Analytical Skills

Attention to Detail

Stakeholder Management

Ausbildung

Bachelor’s degree in business management

Master’s degree preferred

Tools

UiPath

Blue Prism

Automation Anywhere

Jobbeschreibung

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AP Solutions GmbH

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Job Reference:

dbc47faa7953

Job Views:

4

Posted:

30.06.2025

Expiry Date:

14.08.2025

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Job Description:

RPA Product, Demand & Service Manager

Join Allianz Partners as the Robotic Process Automation Demand & Service Manager and play a key role in driving digital transformation! You'll be at the forefront of implementing RPA strategic goals, managing the solution pipeline, and ensuring top-notch alignment with global standards. Enhance customer engagement, boost efficiency, and fuel growth by overseeing RPA processes and rollouts. Regularly report on opportunities, risks, and performance to drive continuous improvement.
Be part of the dynamic Global Operations Digital Transformation team and report to the Head of Robotics. This unit integrates cloud/automation solutions, manages learning curves, and ensures operational readiness. This role oversees the demand management for RPA solutions operation and orchestrates offered RPA services, incl. incident and bug management, and ensures compliance with all regulations. It involves continuous communication with Global functions and local Business Units to enhance processes and support tool adoption, working within a global, cross Line of Business team using the same tools and systems.

What you do

• Own and direct demand management for RPA assets and operations within the RPA lifecycle.
• Evaluate and prioritize demand requests for a timely response.
• Collaborate with the e2e team members of the business units and RPA team members to align service provisions with demand.
• Engage with RPA Regional Lead and RPA Bot Ops Manager on demands and requests for ongoing operations and roll-out of new RPA initiatives
• Manage upgrading of infrastructure and RPA software (RPA Infrastructure release management), establishing and communicating an overarching schedule across the team
• Coordinate with stakeholders and external service providers about necessary upgrades and timelines, defining required skillset for testing
• Communicate and coordinate with key stakeholders (both from RPA Global CoE, and RPA regions) to ensure the availability of required resources and required skillset
• Oversee the upgrade process and define success criteria
• Oversee incident and bug management, coordinating resolution of issue on RPA team side and communications with key stakeholders
• Own and direct the process within the RPA lifecycle and in alignment with demand management
• Coordinate and collaborate with external service provider to ensure high-quality services
• Conduct quarterly service review with external service providers and report any deviations and risks to the Head of RPA
• Oversee and manage the planning budget for change and continuous change related topics
• Set and track KPIs to measure service delivery performance and guide improvement strategies
• Identify potential delivery risks and establish mitigation strategies.
• Ensure all service delivery processes comply with global standards

What you bring

• Bachelor’s degree in business management, communication technology or any other relevant field; Master’s degree preferred
• 5+ years of project management and/ or demand and service management, preferably in Robotic Process Automation
• Deep experience in automation process and delivery, lifecycle management and operations
• Established track record in working with market leading Automation platforms preferred (e.g., UiPath, Blue Prism, Automation Anywhere)
• Proficient in evaluating and prioritizing service demands
• Understanding of SDLC (Software development) and PMLC (Project Management) including agile methodologies
• Expert in identifying and mitigating delivery risks
• Skilled in managing software and infrastructure upgrades including overseeing upgrade processes and success criteria
• Effective communicator with stakeholders on demands and upgrades
• Expert in relationship building and negotiation skills
• Strong focus for details and drive for standardization
• Profound presentation skills
• Very strong execution skills, ability to translate business requirements in technical solutions.
• Ability to drive complex projects/requests, multi-task and prioritize with strong attention to details.
• Knowledge on Testing tools, good understanding of testing requirements
• High problem solution competencies, including analytical mindset and skills to analyze solutions and underlying business processes.
• Collaborative team player, positive contributing to 'creating more value together'. Cultural sensitivity to fit into a multinational setup.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

69384 | Product Management | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.