Robotics Support Engineer - Partner Success (f/m/d)

Energy Robotics; Darmstadt; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company is seeking a Robotics Support Engineer - Partner Success in Darmstadt. The role involves customer interaction, issue resolution, and cross-functional teamwork to ensure successful deployment of robotic solutions. Ideal candidates will hold a Master's degree and possess strong technical skills in Linux, Python, and C++.

Leistungen

Annual education budget

Flexible remote work possibilities

Mental health workshops

Public transport cost support

Extra employer contribution to pension scheme

Qualifikationen

• 3+ years of support experience in the technology industry.
• Experience with hardware/software development life-cycle.
• Experience in the robotics industry.

Aufgaben

• Working at the frontline with customers and engineering teams.
• Handling issues and communicating with customers.
• Documenting incidents and developing guidelines.

Kenntnisse

Communication

Problem Solving

Organization

Proactivity

Ausbildung

Master’s in Computer Science, Electrical/Mechanical Engineering, or related field

Tools

Linux

Python

C++

ROS

Docker

Jobbeschreibung

Robotics Support Engineer - Partner Success (f/m/d)

Join to apply for the Robotics Support Engineer - Partner Success (f/m/d) role at Energy Robotics

Robotics Support Engineer - Partner Success (f/m/d)

Join to apply for the Robotics Support Engineer - Partner Success (f/m/d) role at Energy Robotics

• Working at the frontline with our customers and the product engineering team, to make the (remote) deployment of the robots and our software solution a success, potentially at the customers' facilities
• Handling issues while following up with the product team in a timely manner and actively communicating the status with the customers
• Participating in the meetings with our partners and the partnership team for better alignment and fast processes
• Documenting and tracking the incidents to assure high-quality standards as well as developing internal and external guidelines and tutorials
• Collaborating in cross-functional teams for product and process improvements
• Working with sales on demos of our solutions at our test site and the customer site
• Following up with management and colleagues on identified key issues to continue our success
  
  

YOUR TASKS

• Working at the frontline with our customers and the product engineering team, to make the (remote) deployment of the robots and our software solution a success, potentially at the customers' facilities
• Handling issues while following up with the product team in a timely manner and actively communicating the status with the customers
• Participating in the meetings with our partners and the partnership team for better alignment and fast processes
• Documenting and tracking the incidents to assure high-quality standards as well as developing internal and external guidelines and tutorials
• Collaborating in cross-functional teams for product and process improvements
• Working with sales on demos of our solutions at our test site and the customer site
• Following up with management and colleagues on identified key issues to continue our success
  
  

YOUR PROFILE

• Master’s in Computer Science, Electrical/Mechanical Engineering, or related field
• 3+ years of support experience in the technology industry
• Experience with hardware/software development life-cycle, Linux command line, and related tools
• Experience in the robotics industry
• Familiarity with ROS and Docker
• Proficiency in Python and c++
• Experience analyzing Linux log files (journald, syslog)
• Strong technical background
• Excellent communication and problem-solving skills
• Organized, self-structured, and proactive
• Ability to present technical information clearly (e.g., slides, documentation)
  
  

Helpful Additional Qualifications

• Familiarity with Arduino and Grafana
  
  

About Us

Energy Robotics was founded by leading experts in intelligent autonomy software for collaborative mobile robots, each with more than a decade of experience in the field and recognized with several of the most important international autonomous robotics awards, paired with successful entrepreneurs and strong investors.

We believe that the coming decade will be shaped by intelligent robots and their applications in the industrial and private sectors. The robotic industry is taking off now, powered by cloud computing, 5G networks and falling cost of robot hardware. This is a game changer and will transform our lives like smartphones just did. Do you want to be part of this? Then join us and be at the forefront of this transformation!

YOUR BENEFITS AT ENERGY ROBOTICS*

Growth & Development

• Annual education budget
• Learn from world-leading robotics experts
• Knowledge-sharing sessions & workshops
  
  

Flexibility & Time Off

• Flexible remote work and workation possibilities
• Support for a standing desk for your home office
  
  

Wellbeing & Community

• Be part of an international team with over 20 nationalities
• 1:1 sessions with certified psychologists and mental health workshops
• Team events: hackathons, outdoor adventures & more
• Weekly sponsored team lunches
  
  

Financial Perks

• Support for public transport costs
• Extra employer contribution to company pension scheme
• Allowance for kindergarten costs possible
• ...and more benefits & discounts
  
  

*The specific offer may vary depending on employment type

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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