Robot Service Engineer - Data Collection (m/f/d) Fixed-term 18 months

Agilerobotsse; München; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Corporate Benefits Program

Modern office facilities

Job summary

Agile Robots SE seeks a Robot Service Engineer to be the first on-site technical contact, diagnosing hardware and software issues, maintaining robots and teleoperation devices, and supporting data collection to ensure high-quality real-world data.

You will work closely with R&D teams to resolve deeper problems, document SOPs, and help deploy software updates. Strong hands-on skills, Linux basics, and clear English communication are essential for collaboration and field service excellence.

Qualifications

• Hands-on troubleshooting electromechanical systems and robotics.
• Systematic, detail-oriented approach to issues and documentation.
• Basic knowledge of Linux and reading system logs.
• Strong verbal and written English communication for engineers and non-technical colleagues.

Responsibilities

• Provide daily first-line on-site technical support for robots and data recording systems.
• Diagnose and resolve hardware, software, network, and calibration issues to minimize downtime.
• Maintain and calibrate robot fleets and teleoperation workstations for new tasks.
• Escalate complex issues with clear reproduction steps and logs to R&D; test software updates on site.

Skills

Hands-on troubleshooting

Structured independent work

Attention to detail

English communication

Education

Degree or vocational training in mechatronics/electrical engineering/robotics/computer science

Relevant technical background

Tools

Linux

Command line tools

System logs analysis

Job description

About the Role

At Agile Robots, we build intelligent robotic systems that learn from high-quality real-world data. To keep our data collection site running at full capacity, we are looking for a Robot Service Engineer (m/f/d) who keeps our robots, teleoperation devices and recording systems operational every day.

In this role, you will be the first technical contact on site. You will diagnose and fix hardware and software issues, maintain the robot fleet, and work closely with our R&D teams to resolve deeper technical problems quickly. Your work directly determines how much usable data the site can produce.

This position is ideal for someone with a hands-on technical mindset who enjoys troubleshooting, works systematically, and wants to grow with cutting-edge robotics and AI technology.

Your Responsibilities

On-site Technical Support

Provide daily first-line technical support for robots, teleoperation devices, cameras and data recording systems on site.

Diagnose and resolve hardware, software, network and calibration issues to minimize downtime.

Support teleoperators and project coordinators with technical questions during data collection.

Maintenance & System Setup

Install, set up and calibrate robots and teleoperation workstations for new tasks.

Perform preventive maintenance, replace parts and keep the robot fleet in working condition.

Maintain records of faults, repairs and spare parts usage.

R&D Collaboration & Issue Resolution

Escalate complex issues to R&D with clear reproduction steps, logs and data.

Test and deploy software updates, fixes and new features on site, and give feedback on results.

Identify recurring problems and propose improvements to hardware, software and workflows.

Safety & Documentation

Ensure robots and equipment are operated in line with safety and operational guidelines.

Write and update troubleshooting guides, SOPs and setup instructions for the site team.

Essential Skills

Degree or vocational training in mechatronics, electrical engineering, robotics, computer science or a related field.

Hands-on experience troubleshooting electromechanical systems, robots or industrial equipment.

Basic knowledge of Linux, command line tools and reading system logs.

Structured, independent way of working with strong attention to detail.

Good communication skills in English; able to explain technical issues clearly to engineers and non-technical colleagues.

Beneficial Skills

Experience with robotic arms, ROS/ROS 2, or teleoperation systems.

Scripting skills in Python or Bash.

Knowledge of cameras, sensors, networking or data pipelines.

Experience in field service, technical support or a production / lab environment.

What we offer

A dynamic high-tech company, combined with financial soundness and world-class investors.

Join an interdisciplinary, international team with 60+ different nationalities in a collaborative work environment.

Lots of development opportunities as we continue to grow.

Challenging tasks and impactful projects alongside experts that enable professional and personal growth.

• Corporate Benefits Program covering health, mobility, and learning for 100€ net per month.
• Modern office facilities with a rooftop terrace overlooking Munich, free drinks & fruits, and regular company events contribute to a good working environment

About us

Agile Robots SE is an international high-tech company based in Munich, Germany with a production site in Kaufbeuren and more than