At Impact NW we are a nonprofit with a mission to prevent homelessness, because we believe in the fundamental right to: beautiful life, stability and peace. More importantly, it also means a life filled with opportunity and community support, especially for Indigenous, Black, Brown, Melanated, Immigrant, and Asian people.
The Risk and Compliance Coordinator supports organizational operations by managing liability insurance processes, overseeing internal policy and procedure review cycles, and coordinating risk management and compliance activities across the agency. This position works closely with the Director and cross-functional teams to support adherence to nonprofit regulatory frameworks, contractual obligations, OSHA standards, and industry best practices. The Coordinator plays a key role in developing and monitoring operational policies, supporting quality assurance efforts, managing incident and subpoena documentation, and assisting with facility safety and insurance compliance to mitigate organizational risk.
Essential Job Responsibilities:
- Manage and support requests for Certificates of Insurance (COIs).
- Assist in ongoing updates to the insurance statement of value across all sites.
- Support documentation collection for liability insurance claims, as needed.
- Track and review incident reports, ensuring timely follow-ups and resolution.
- Review site walkthrough reports for risks and safety issues and support corrective action follow-up.
- Collaborate with Facilities and HR staff to support safety, OSHA compliance, emergency protocols, and drill coordination.
- Monitor and coordinate agency standard operating procedures review cycles; ensure operational policies and procedures are regularly up-to-date and reflect industry best practices.
- Collaborate with the Director to develop new procedures, policies, and training materials for staff to enhance operations, risk management and compliance.
- Monitor incoming contracts, ensuring compliance with insurance requirements and identifying potential areas of risk.
- Support the development and implementation of quality assurance monitoring tools in collaboration with program teams.
- Oversee client file archive and file destruction schedule.
- Prepare and manage subpoena response documentation.
- Support the implementation of risk and compliance initiatives identified by the Director and insurance broker.
- Perform other duties as assigned to support the organization’s overall compliance and risk management goals.
Requirements and Qualifications:
- Bachelor’s degree in a related field preferred, or an equivalent combination of education and professional experience.
- High School Diploma or GED required.
- Demonstrated experience in compliance, quality assurance, risk management, corporate insurance or related field.
- Strong writing and analytical skills to support organizational policy and procedures development.
- Ability to coordinate cross-departmental tools, projects and timelines.
- Ability to provide support, training and corrective action guidance to staff from diverse backgrounds and with various technical abilities.
- Demonstrated experience reviewing and interpreting data using Excel and Google Sheets (e.g., sorting, filtering, basic formulas, and creating simple charts or summaries).
- Possess a valid driver’s license and a good driving record.
- Reliable transportation to get to and from hub offices for site visits and file archiving.
- Familiarity with nonprofit and government contracts is a plus.
- Familiarity with OSHA standards is a plus.
THIS JOB ALSO REQUIRES THE FOLLOWING PHYSICAL ACTIVITIES:
- Repetitive motion, prolonged sitting, and extensive visual involvement.
- Orally communicate with others.
- A hybrid work environment that requires 1-2 days in the office each week.
- Some travel between sites is required.