RhythmCARE Clinical Specialist CRM EMEA (f/m/d)

Boston Scientific; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading medical device company is looking for a RhythmCARE Clinical Specialist CRM EMEA to provide remote clinical support across EMEA. The ideal candidate has at least 2 years of experience, strong troubleshooting skills, and is fluent in English. This remote role offers a dynamic work environment and opportunities for personal and professional development.

Leistungen

Performance-oriented compensation package

Modern IT equipment

Options for personal and professional development

Qualifikationen

• Minimum two years of experience in the field.
• Understanding of CRM devices and clinical applications.
• Fluent English; German or Dutch as a plus.

Aufgaben

• Provide online clinical support and troubleshooting.
• Attend customer cases remotely and advise physicians.
• Master remote technologies for support.
• Contribute to the development of digital services.
• Ensure timely reporting of medical documentation.

Kenntnisse

Fluent in English

Advanced troubleshooting skills

Solution-driven mindset

Ability to work autonomously

Enjoyment of international environments

Jobbeschreibung

Boston Scientific has been the world's leading medical device company dedicated to improving the lives of patients for more than 40 years. We face the key challenges of the healthcare industry with innovative products, a culture of collaboration, and a deep passion for improving human life.

We are looking for a RhythmCARE Clinical Specialist CRM EMEA (f/m/d) on a remote workmode-basis. As a RhythmCARE Clinical Specialist, you will provide online clinical, technical, and educational support to our customers and colleagues across EMEA.

This role is hub- or home-based, allowing for a healthy work-life balance, and offers the opportunity for career development and the chance to make a direct impact on how we serve our customers. The role can be based in any of the Boston Scientific EMEA HUB locations (Germany, Netherlands, France, Spain, Italy, Poland, UK).

Responsibilities:

• Providing online clinical support in the areas of supporting case coverage, follow-ups, and troubleshooting for company products.
• Attending cases remotely with our customers and advising physicians on clinical attributes/techniques associated with our products.
• Mastering remote technologies used for customer support and supporting the field team guiding their implementation.
• Contributing to the development of RhythmCARE and RM vision on providing digital services.
• Responding to customer needs and complaints regarding products and service by developing creative and feasible solutions and/or working with other related personnel to develop optimal solutions.
• Ensuring timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
• Supporting the team to achieve projected sales goals and increase sales revenues.
• Developing a deep understanding of the workflows and specificities of each hospital & business relationships with hospital personnel.
• Responding to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel.
• Recording customer information and activities in the company's CRM system.
• Providing educational support on product usage and internal and external customer training.

Requirements:

• Fluent in English, additional language is a plus (German or Dutch preferred but not required).
• Proven advanced troubleshooting skills, extensive new product knowledge, and thorough understanding of clinical application with CRM devices.
• Solution-driven mindset.
• Works autonomously within a team approach.
• Likes international and diverse environment.
• Minimum two years of experience in the field.

In addition to an exciting job, highly innovative medical devices, and a respectful work environment in a dynamic team, we offer a performance-oriented and attractive compensation package, modern IT equipment, as well as very good options for personal and professional development.

Boston Scientific is an equal opportunities employer and welcomes applications from all qualified candidates.