Retail Team Leader

Canada Goose; Frankfurt; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An innovative and passionate company seeks a Team Leader to enhance customer journeys and drive store performance. This role emphasizes leadership in delivering exceptional service, fostering talent development, and achieving financial goals. The ideal candidate will have a strong background in retail, particularly in luxury brands, and a commitment to an inclusive and engaging work environment. Join a team that values diverse perspectives and supports your growth through comprehensive rewards and career opportunities.

Leistungen

Comprehensive Total Rewards Program

Opportunities for career growth

Recognition through Goose Rewards

Participation in CG Gives

Access to health resources

Inspiring leaders and colleagues

Qualifikationen

• 2-3 years of leadership experience in retail, preferably luxury brands.
• Strong understanding of retail math and analytics.
• Excellent communication and interpersonal skills.

Aufgaben

• Deliver exceptional customer journeys and drive sales performance.
• Create a culture of talent development and ongoing education.
• Achieve or exceed sales targets and analyze key performance indicators.

Kenntnisse

Leadership Experience

Customer Service

Retail Math and Analytics

Time Management

Communication Skills

Analytical Skills

Ausbildung

Bachelor’s Degree in a related field

Tools

Guest Relationship Management Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

Job Description

The Team Leader is responsible for creating highly engaging customer journeys. Canadian Warmth — “Expertise in any recommendation, warmth in every interaction” — is how Canada Goose brings those journeys to life. Ultimately, they are responsible for the store’s key performance indicators (KPIs), both quantitative and qualitative. They assist in leading the store’s Brand Ambassador team and are accountable for store performance in areas such as Customer Journey, Talent Development and Engagement, Operational Excellence, and Financial Performance. They drive engaging customer journeys that embody Canadian Warmth, foster a culture of talent development and education, and direct operational excellence with a customer-centric mindset. They ensure their location achieves its financial targets (revenue and profit) and uphold Canada Goose’s values and culture.

What You'll Do

Customer Journey:

• Deliver a superior customer service journey reflective of Canadian Warmth that translates into an exceptional Net Promoter Score (NPS).
• Teach, coach, and demonstrate sales floor leadership and selling behaviors that drive Conversion and Units per Transaction (UPT) by actively introducing new, underperforming, and strategic categories.
• Plan execution and coach exceptional visual merchandising that reflects a luxury lifestyle brand.
• Resolve customer issues through a customer-centric lens by investigating opportunities, developing solutions, and coaching the team on resolution of similar challenges in the future.
• Lead the sales floor experience during peak business times, exhibiting best-in-class leadership.

Talent Development & Engagement:

• Create a culture of talent development and ongoing education for the entire store team.
• Foster an inclusive and diverse working environment.
• Lead, execute, and follow up on all educational initiatives and strategies.
• Actively coach and develop direct reports to improve performance and foster growth.
• Continuously coach selling behaviors that drive Brand Ambassador performance and enhance the customer journey.
• Inspire and maintain an outstanding employee experience and drive employee engagement.
• Maintain an open-door environment that encourages feedback and discourse.
• Consistently recruit to build an external network of talent.

Operational Excellence:

• Create and execute schedules that prioritize the customer journey, maximize productivity, and manage labor expenses.
• Teach, coach, and execute all Canada Goose operational standards with excellence (e.g., stockroom organization, cleanliness standards, opening and closing procedures).
• Teach, coach, and ensure consistent use of strategic tools — communication platforms, automated scheduling, payroll management, queue management, learning management, virtual appointment platforms.
• Analyze and proactively react to inventory needs and merchandise flow to ensure product availability.
• Lead loss prevention with a teaching mindset that minimizes loss and increases safety.
• Partner with key cross-functional teams to maintain the physical store space at the highest level.

Store Financial Performance:

• Achieve or exceed sales targets, including top and bottom-line results.
• Continuously analyze key performance indicators and leverage insights to create and execute performance-driving action plans.
• Partner with the Store Manager to ensure the store has adequate resources (inventory, labor, etc.) to meet performance goals.

Let's Talk About You

• 2 to 3 years of leadership experience in a related industry.
• Bachelor’s Degree in a related field is preferred.
• Experience working with luxury lifestyle brands is an asset.
• Previous flagship or high-volume traffic experience is an asset.
• Experience with guest relationship management tools.
• Payroll and expense management experience.
• Scheduling and payroll management skills.
• Solid understanding of retail math and analytics.
• Enthusiastic about guest experience and driving performance through KPIs.
• Analytical with keen attention to detail.
• Ability to stand long periods and work retail hours (including peak and holiday seasons).
• Strong time management and organizational skills; ability to multi-task in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Exhibits Canada Goose’s values: innovative, authentic, passionate, relentless, entrepreneurial.
• Intermediate proficiency in Microsoft Word and Excel.
• Fluent in English; proficiency in the store’s local language is highly desired.

Additional Information

All information will be kept confidential according to EEO guidelines.

What’s in it For You?

• A company rooted in Canadian heritage.
• Comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through internal and external programs.
• Recognition through Goose Rewards & ICON Rewards.
• Participation in CG Gives with donation matching and paid volunteer time.
• Access to tools and resources supporting physical and mental health.
• Inspiring leaders and colleagues committed to your growth.

We believe in inclusion and are dedicated to creating an equitable environment where all employees can bring their authentic selves to work. We value diverse perspectives that help us innovate and excel. Canada Goose is an equal opportunity employer, committed to employment accommodation in accordance with applicable laws.