Retail Manager (m/f/d)

Retail inMotion GmbH; Frankfurt; Hybrid; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen im Bereich Reise- und Einzelhandelsdienstleistungen sucht einen dynamischen Manager für den inflight Retail-Bereich. In dieser spannenden Rolle werden Sie die Strategie und Leistung des inflight Retail-Geschäfts steuern, Verkaufsziele entwickeln und umsetzen sowie ein außergewöhnliches Kundenerlebnis sicherstellen. Sie werden eng mit verschiedenen Stakeholdern zusammenarbeiten, um die Produktstrategie zu optimieren und die Zufriedenheit der Airline und Passagiere zu steigern. Diese Position bietet Ihnen die Möglichkeit, in einem flexiblen und vielfältigen Umfeld zu arbeiten, in dem Ihre Fähigkeiten zur Problemlösung geschätzt werden. Wenn Sie eine Leidenschaft für den Einzelhandel und die Luftfahrt haben, könnte dies die perfekte Gelegenheit für Sie sein.

Leistungen

Remote work possible

Work-life balance

Discretionary company bonus scheme

Service Phone

Pension Scheme

Development programs

Network Programs

Flexitime

Maternity Support

Paternity Support

Qualifikationen

• Erfahrung im Einzelhandel und Verkaufsmanagement, idealerweise in der Luftfahrtbranche.
• Nachweisliche Erfolge bei der Erreichung von Verkaufszielen und der Steigerung der Effizienz.

Aufgaben

• Entwicklung der Sortimentsstrategie zur Steigerung von Umsatz und Kundenzufriedenheit.
• Leitung der jährlichen Produktänderungen und Preisstrategien.

Kenntnisse

Retail Operations

Sales Management

Product Management

Vendor Relationship Management

Analytical Skills

Communication Skills

Stakeholder Management

Problem-Solving Skills

Jobbeschreibung

Job Purpose:

• Drive strategy and overall performance of the inflight retail business.
• Develop, execute and track retail strategies to achieve sales targets.
• Oversee inflight retail operations, sales targets, and ensure an exceptional customer experience.

Responsibilities:

• Develop the assortment strategy within different product categories with a focus on achieving sales and increasing airline & pax satisfaction.
• Lead and manage bi-yearly changes in product assortment for respective retail programs as per cycle timeline.
• Own the pricing strategy and conduct benchmark price checks (online & airports). Responsible for setting up the MPL & keeping it up to date.
• Determine advertising activities that fit with the program strategy. Monitor the marketing contribution.
• Communicate product range decisions in preparation for ops activities (create & share the In / Out List, MPL, Substitution List, and Vector List, Input for Fit-Checks).
• Plan & conduct photo shoots, manage approval process for onboard brochures.
• Own magazine creation and liaise with all internal and external stakeholders (setting up flat-plan, marketing contribution, design kick off, feedback loops, legal/supplier/brand partner loop, printer, delivery, checking pack shots & adverts, product texts, time management).
• Support the partnership management department with brand collaborations.
• Build customer relationships with respective airline counterparts.
• Set, monitor, and manage the retail procurement and listing cycle forecast.
• Analyze performance metrics, sales data, and propose and implement strategies to improve sales (for the kick-off, assortment presentation, and promotions).
• Regularly report to the Account Manager on Retail KPIs and performance as well as to the airline for assortment presentations.
• In collaboration with the Head of Retail, be an active member of the Retail Excellence community of practice and leverage insights.
• Develop the inflight retail menu card in collaboration with the design team. Plan & conduct photo shoots, manage approval process for onboard brochure.
• Analyze relevant crew feedback from cabin crew about challenges faced or any unique observations during inflight sales and support measure development.
• Consult crew engagement on developing a crew engagement plan, leveraging your account insights.
• Collaborate with operations for stock (‘fit checks’), ensuring that popular items are adequately stocked and aligning inventory with crew expectations.
• Actively engage with RiM’s business intelligence function to upskill on BI as tooling and insights become available.
• When required, work to define requirements for enhanced BI to help you manage your accounts.
• Regularly update procurement on portfolio gaps and requirements and provide input on product ideas to ensure an efficient procurement process.
• Stay updated on inflight retail industry trends by working together with Retail Excellence on best practices and industry developments.
• Liaise with external stakeholders: Printer, Airline Product/Retail/Culinary Team, texter, proof-reader, photographer.

Knowledge and Experience:

• Extensive experience in retail operations and sales management, preferably in the inflight or airline industry.
• Proven track record in achieving sales targets and driving operational efficiency.
• Strong background in product management and vendor relationship management.
• Familiarity with international and domestic airline regulations and customs compliance.

Competencies and Skills:

• Excellent understanding of retail operations and sales strategies.
• Effective collaboration and stakeholder management abilities.
• Proactive approach to process improvement and innovation.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Cultural sensitivity and awareness.

What our colleagues love about Retail inMotion:

• Remote work possible.
• Work-life balance.
• Great colleagues.
• Friendly place to work / great atmosphere.
• The opportunity to use your problem-solving abilities within our fast-paced environment.
• Flexibility.
• Diversity.
• The opportunity to join the exciting industry of travel.

Additional Benefits:

• Discretionary company bonus scheme.
• Service Phone.
• Pension Scheme.
• Development programs.
• Network Programs.
• Flexitime.
• Hybrid working.
• Maternity Support.
• Paternity Support.
• Fertility and Surrogacy Policies.
• Fun events and parties.
• Excellent work-life balance.