Retail - Lead Store Advisor, Berlin

ON; Berlin; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

Join a leading company in retail as a Store Manager at their first location in Germany. You will play a key role in delivering exceptional customer service and mentoring a team while embodying the company's core values. This position offers the opportunity to revolutionize retail experiences in a dynamic environment located in a historic building in Berlin.

Leistungen

Team-oriented culture

Access to personal self-care

Equal Opportunity Employer

Qualifikationen

• 2+ years of experience within a retail environment.
• Strong communication and interpersonal skills required.
• Fluency in German and English at a business level.

Aufgaben

• Lead and mentor a team of Store Advisors.
• Provide exceptional customer service.
• Manage daily zoning schedules for optimal customer flows.

Kenntnisse

Communication

Teamwork

Customer Service

Multitasking

Jobbeschreibung

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team based in Berlin Mitte - our first store in Germany!

On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our store will be the hallmark of the On brand, and we are always finding unique ways to deliver a premium product and an innovative customer experience.

Your Mission

• Continuously embody and communicate On's values and brand philosophy to internal and external customers
• Provide exceptional customer service from the moment the customer enters to the moment they leave
• Lead and mentor a team of Store Advisors by demonstrating an exceptional customer-focused approach and coaching for improvement
• Manage, implement, and monitor daily zoning schedules to enable optimal customer flows
• Open and close the store following protocol
• Provide input and ideas on merchandising and engaging events/community activities for the store
• Contribute feedback to store leadership to continuously improve store processes and customer service levels
• Help maintain visual standards in the store to deliver a premium experience to our customers
• Assist with inventory management, including placing new product orders and fill-in orders
• Other duties as needed

Your Story

• 2+ years of experience within a retail environment
• Strong communication and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Eye for maintaining outstanding store condition and visual merchandising standards
• Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
• Proficiency in German and English (business level)

Other information:

The following information is representative of the essential functions performed in this position. As you will be working in a retail store environment, the position involves constant spoken communication, reaching, carrying, climbing stairs, and standing for extended periods. It may occasionally involve stooping, kneeling, crouching, and lifting materials up to 25 pounds (11.3 kg).

About the Team

The DTC team at On is a fast-paced, energetic environment where you will work with your store team, leadership, and the global DTC Retail team to revolutionize retail and deliver the WOW to our customers daily.

We embody On’s Positive Spirit, creating a magnetic atmosphere in our stores that we pass on to everyone who walks in. Our location in a historic 19th-century postal building by Berlin’s river Spree reflects our innovative spirit.

Everyone here is proud to work at On, eager to grow within the company, and committed to treating each other and our customers with respect and passion. We aim to build strong relationships with our customers from the moment they enter.

What We Offer

On is committed to growth and progress, providing an environment that supports holistic development—physical, mental, and professional. Our approach combines a supportive, team-oriented culture with access to personal self-care to ensure everyone works with purpose.

We are an Equal Opportunity Employer dedicated to creating a fair and inclusive workplace. Our hiring process is designed to be thorough and fair, typically lasting about eight weeks from application to offer, ensuring we find the right fit for both you and On.

We encourage you to consider if this environment aligns with your passions and working style, as we believe that combining skills and passion creates those memorable 'Wow' moments.