Restaurant Promotions Associate

Wolt - English; Berlin; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

30 days paid vacation

Flexible working hours

Office in Berlin

Discount on Wolt orders

Job summary

Wolt is a Finnish technology company delivering meals and other goods, with a Berlin-based team supporting restaurant partners in Germany. This role focuses on promo campaigns, merchant success, and cross-team collaboration to deliver great customer experiences.

You will coordinate with sales, marketing and product teams, while ensuring high-quality offers and campaigns. Ideal candidates bring structured thinking, strong communication and a hands-on, deadline-driven approach.

Qualifications

• Fluent in English and German at least B2 level.
• Experience in support, hospitality, administration, or account management preferred.
• Experience with AI tools for quality control and automation is a plus.

Responsibilities

• Coordinate promo campaigns with various teams to execute offers.
• Provide after-sales support to improve merchants' performance.
• Work with Account Management to drive growth for partners and Wolt.
• Train and QA vendor agents.
• Assist in marketing campaigns with the marketing team.
• Analyze merchant performance to identify growth opportunities.

Skills

Structured & analytical

Self-starter

Willing to learn

Hands-on

Deadline driven

English & German

Support/admin experience

AI tools experience

Tools

AI tools

Job description

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platforms to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Are you a service-minded communicator who enjoys solving problems for restaurant partners? Are you detail-oriented and enjoy testing out new ideas? If this sounds like you, then we’d love to chat!

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We launched in Germany in the autumn of 2019, and have since been conquering the food delivery scene step by step.

Role background

You will be supporting our SMB and Key restaurant merchants, being responsible for the promo campaigns process execution, making sure we deliver the best experience with restaurant offers to our customers in Germany.

You will have the opportunity to develop your communication and problem-solving skills by aligning with internal stakeholders such as the account management and marketing teams, keeping up-to-date with product developments and new promo and deal opportunities for enterprise merchants. You will be assisting them in growing at Wolt with a focus on offers and promotions and being a key part of a great Customer Experience. This is a fantastic opportunity to gain experience in the fast-growing food delivery industry and to make a positive impact on the success of our restaurant partners.

You’re excited about this opportunity because you will…

• Coordinate with a variety of different teams and Stakeholders on the execution of special offers, deals and promos.
• Provide after-sales support to improve merchants' performance.
• Work closely with the Account Management Team to drive growth for our partners and Wolt
• Training and QAing vendor agents
• Assist in marketing campaigns for our restaurant partners together with the marketing team.
• Analyze the performance of our merchants and identify growth opportunities.

Qualifications:

• Structured, analytical, detailed, and service-oriented
• Being highly organized and a self-starter.
• A will to learn new skills and develop your current ones.
• Hands-on approach and willingness to execute and get things done.
• You are used to working with tight deadlines.
• Fluent in English, B2 or above German.
• Experience in a support, hospitality, administration, or account management role is a plus.
• Experience using AI tools for quality control, automating routine tasks and data analytics is a plus

What we offer:

• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Flexible working hours policy + 30 days of paid vacation
• Cool office in the heart of Berlin
• Discount on Wolt orders
• Various soft drinks, coffee and fruits in the office
• Urban Sports Club membership subsidy
• Weekly all-hands meetings and regular team events

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.