Post-Onboarding Success Specialist

Wolt; München; On-site; USD 34,912 - 69,824; Full time

Job summary

An innovative firm is seeking a Restaurant Partnership Support member to enhance partner performance in a high-growth environment. This role involves analyzing performance data, providing training to restaurant partners, and ensuring seamless communication. If you are a self-starter with excellent organizational skills and a passion for problem-solving, this could be the perfect opportunity for you. Join a dynamic team that values diversity and inclusion, where your contributions will help shape the future of the food delivery industry. If you're ready to take ownership and thrive in a fast-paced setting, we want to hear from you!

Qualifications

• Experience in partner support or communication-heavy roles is essential.
• Strong organizational skills and attention to detail are vital.

Responsibilities

• Analyze partner performance data to improve outcomes.
• Provide in-person training for newly onboarded restaurant partners.

Skills

Partner Support Experience

Communication Skills

Organizational Skills

Attention to Detail

Problem-Solving

Multitasking

Gastronomy Experience

Bilingual (German and English)

Tools

Google Suite

Monday.com

Job description

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We are currently growing our business in Germany, and are looking for a Restaurant Partnership Support for that region.

Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants up for success by providing a seamless experience for them. We are currently looking for a team member for our newly established department of Post Activation. This department ensures that newly onboarded restaurants to the Wolt platform perform well. It includes assisting partners with proper equipment training, guiding them on order acceptance improvement as well as outside the box thinking - how else can we make sure that our partners are performing excellently?

Our humble expectations

• You have experience with partner support or communication heavy job.
• You have an overall positive demeanor with a good amount of patience.
• You have excellent organizational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows.
• You have a keen eye for detail - every small one counts!
• You are an outside of the box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement.
• Experience in gastronomy or the food industry is a plus.
• Experience with Google Suite is a plus.
• You are an Outstanding communicator in German and English, both verbal and written.

What you'll be doing

• Analyze partner performance data and act on key performance indicators to make sure partner performance can be improved.
• Monitor multiple workflows of partner performance improvement and track progress through Monday.com.
• Visit newly onboarded restaurant partners and provide in person training for hardware and app usage.
• Proactively reach out to partners in order to solve issues, whether it is written or verbal communication.
• Experience working with cross-functional teams and able to formulate requests and tasks clearly.
• Polish and improve on approaches on partner & vendor communication, coaching and training.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Please note that we do not accept applications sent by mail. You should submit your application through our careers website.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.