Retail Onboarding Specialist

Wolt - English; Berlin; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hours

30 days paid holiday

Public transport allowance

Wellness allowance

Job summary

Wolt in Berlin seeks a Senior member of the Retail Onboarding team to drive onboarding of retail partners, from first contact to go-live, with emphasis on data quality and catalog management. You will train merchants, coordinate photoshoots, and collaborate with Sales and Account Management to ensure fast, high-quality onboarding in a growing international environment.

Fluent German and English, several years in sales/ops, and strong Excel skills are required; you’ll own initiatives in a dynamic

Qualifications

• Several years of experience in sales, account management, operations or customer support.
• Experience with data quality and catalog management is a plus.
• Strong communication skills in German and English (written and spoken).

Responsibilities

• Own the end-to-end onboarding of retail partners – from first contact to go-live.
• Actively onboard, train, and support merchants, including on-site training when needed.
• Coordinate photoshoots and manage external workforce for data entry and catalog creation.
• Edit, structure, and optimize menus and assortments with a strong focus on data quality.
• Collaborate closely with Sales, Account Management, and other stakeholders to remove bottlenecks.
• Act as a central driver of onboarding velocity and resolve roadblocks.
• Analyze and improve workflows, leveraging new technologies to scale operations.

Skills

Onboarding management

Merchant training

Cross-functional collaboration

Data quality

Data-driven decisions

German & English fluency

Stakeholder management

Analytical mindset

Tools

Excel

Google Sheets

Job description

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you highly detail-oriented, with outstanding communication skills? Do you thrive in cross-functional environments, take ownership, and approach complex challenges in a structured and proactive way? If this sounds like you, we'd love to connect!

About the Team

Our Retail Onboarding Team (ReOB) is the heart and soul of Wolt. We ensure that all our retail partners are set up for long-term success through a seamless, scalable onboarding, menu, and catalog experience. ReOB combines hands-on onboarding & communication with data-driven menu management and elements of category management.
As Wolt continues to grow, so does the complexity of our operations. As a Senior member of the Retail Onboarding team, you will play a key role in driving, optimizing, and scaling our onboarding engine in the German market. You will work closely with internal teams as well as major retail partners (e.g. key accounts like Edeka), ensuring we maximize both speed and quality.

What we offer:

• The opportunity to play a key role in shaping something exceptional in an international environment
• A steep learning and growth curve in a global technology company
• An attractive salary and flexible working hours
• High ownership and autonomy within a dynamic team
• A flat hierarchy in a scaling start-up environment
• Discount on Wolt orders
• Public transport allowance
• Wellness allowance ("Urban Sports Club")
• Weekly (virtual) all-hands meetings and regular team events
• Flexible working hours + 30 days paid holiday

Are you excited about this opportunity because you will…

• Own the end-to-end onboarding of retail partners – from first contact to successful go-live
• Actively onboard, train, and support merchants, including conducting on-site training when needed
• Coordinate photoshoots and manage external workforce for data entry and catalog creation
• Edit, structure, and optimize menus and assortments, with a strong focus on data quality (Excel is a core part of your daily work)
• Ensure high-quality product data and continuously improve catalog standards
• Collaborate closely with Sales, Account Management, and other stakeholders to remove bottlenecks across the onboarding funnel
• Act as a central driver of onboarding velocity by proactively identifying and resolving roadblocks
• Analyze and improve workflows, leveraging new technologies to scale operations

You demonstrate strong ownership and an entrepreneurial mindset, working independently with limited guidance
You are structured, detail-oriented, and proactive in solving problems
You have excellent communication skills in German and English (written and verbal), and are confident working with senior stakeholders internally and externally
You are not afraid to pick up the phone, challenge stakeholders, and drive execution
You bring several years of experience (ideally 4+ years) in sales, account management, operations, or customer support
You are comfortable working with data and Excel/Google Sheets, and are eager to further develop these skills
You have strong analytical and problem-solving skills with a clear bias for action and impact
You thrive in cross-functional environments and actively drive collaboration

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.