Restaurant Integrations Specialist

Wolt; Berlin; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Wolt is looking for a local POS integration Specialist to join their Merchant-Team in Berlin. This role involves managing integration requests, supporting partners, and driving the success of integrated restaurant partners. Candidates should have experience in tech support or operations, strong communication skills, and a proactive approach to problem-solving. Join us in a fast-growing tech environment with excellent career opportunities and a vibrant team culture.

Leistungen

Attractive salary package

Discount on Wolt orders

Modern work equipment

Flexible working hours policy + 30 days paid vacation

Urban Sports Club membership subsidy

Deutschland ticket subsidy

Weekly all-hands meetings and regular team events

Dog-friendly office culture

Qualifikationen

• 2+ years experience in Tech Support or Customer Support.
• Proficiency in German and English communication.
• Hands-on mentality with a focus on process improvement.

Aufgaben

• Manage incoming integration requests from merchant partners.
• Ensure performance of integrated Merchants meets Wolt grade standards.
• Troubleshoot integration issues with Technical teams.

Kenntnisse

Communication

Problem Solving

Customer Support

Technical Support

Cross-functional Collaboration

Tools

Google Workspace

Automation Tools

Jobbeschreibung

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you interested in APIs or have a general understanding of integrations and even more you are obsessed with ensuring great Customer Experiences? Do you have a data-driven mindset and enjoy working hands-on with our internal teams and external partners to deliver a big impact? If so, then we’d love to chat!

You will be part of Wolt's heart and soul - the Merchant-Team. Ensuring all our existing integrated restaurant partners contribute to the success of WOLT in Germany. As Wolt grows in scale and scope of offering, the strength of our account management engine must grow with it.

As a local POS integration Specialist, you will be working closely with our Technical Account Management and Account management teams to meet the needs of all integrated restaurant merchants who are actively working on our platform. Part of your job will be to extend the share of integrated merchants in our SMB and Key-Account segment, help our existing integrated partners with daily requests and also identify new cooperation opportunities with POS and Middleware partners.

What you’ll be doing

• Manage incoming integration requests from merchant partners
• Enable knowledge sharing about integrations with internal and external stakeholders
• Ensure the performance of integrated Merchants meets the Wolt grade standards
• Plan and execute integration rollouts to existing and new restaurant venues on Wolt
• Identify new POS and MWP (middleware provider) integration opportunities.
• Troubleshoot integration issues with Technical teams
• Help set up processes and procedures to manage integration requests and activations

Our humble expectations

• 2+ years experience in Tech Support, Customer Support, Operations or any other relevant fieldGood communication and presentation skills in both German and English
• Ability to work with several cross-functional local stakeholders
• You are having a hands-on mentality and drive to improve existing processes and workflows by contributing directly
• General interest in integrations (not afraid to hear about APIs, Webhooks, SFTP, endpoints, JSONs)
• You can consider yourself a PRO in Google Workspace, MAKE or other automation tools are a plus
• Experience with the POS or Middleware markets in Germany is a strong plus

What we offer

• Great office in the heart of Berlin
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks, coffee and fruits in the office
• Urban Sports Club membership subsidy
• Deutschland ticket subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation
• Dog-friendly office culture

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We review applications on a rolling basis and will reach out to candidates whose profiles stand out. The process includes a call with our Talent Acquisition team, interviews with the hiring manager, and a final practical case round.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.