Reservation clerk

Golden Entertainment; Schwinge; Vor Ort; EUR 25.000 - 45.000; Vollzeit

Zusammenfassung

An established industry player in the entertainment sector is looking for a dedicated Guest Service Representative to assist guests with inquiries and reservations. In this role, you will handle incoming calls, maximize revenue through product sales, and ensure compliance with all applicable regulations. The ideal candidate will possess excellent communication skills and a strong commitment to guest service, thriving in a dynamic 24-hour work environment. Join a team that values flexibility and punctuality, and be part of a culture that prioritizes outstanding guest experiences.

Qualifikationen

• Minimum six months of related experience or equivalent education preferred.
• Must be dependable and punctual with a flexible schedule.

Aufgaben

• Answer and handle all incoming calls to central reservations.
• Provide outstanding guest service in a timely manner.

Kenntnisse

Excellent listening skills

Interpersonal skills

Communication in English

Flexibility in working schedule

Ausbildung

High school diploma or equivalent

Tools

LMS/CMS applications

PBX applications

Jobbeschreibung

Assist guests with incoming phone calls, transfers and inquiries regarding facilities and services for all Golden Entertainment-owned properties in the Laughlin, NV.

Essential Functions and Responsibilities:

• Answer and handle all incoming calls to central Laughlin reservations from outside or within the properties
• Maximize department revenue by selling company products to all current and potential guests
• Input required information into the appropriate computer system and complete all necessary paperwork accurately and in a timely manner
• Notify supervisors of all irregularities, customer problems or related area of difficulty
• Authorize to and knowledgeable at administering complimentaries to guests based on established casino criteria
• Maintain the daily abandonment rate
• Maintain a comfortable and pleasant work environment
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Requirements:

Qualifications

• Minimum six months of related experience or an equivalent combination of education and experience preferred
• Excellent listening and interpersonal skills
• Must be able to maintain a flexible working schedule based on a 24 hour work environment as well as being dependable and punctual
• Previous experience with LMS/CMS or PBX applications preferred
• At least 18 years of age
• High school diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• None

Physical Requirements

• Occasionally push/pull up to 15 lbs.
• Occasionally lift and/or carry up to 25 lbs. at floor, knee, waist, and chest levels
• Occasionally squat, kneel, and communicate via radio
• Frequently bend, reach, twist, sit, and stand, and use of phone
• Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.