Reservation Agent (m/f/d) incl. Mobile Office Days

ㄷ; Hamburg; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

Un acteur engagé de l'industrie hôtelière recherche un consultant vacances à Hambourg. Le candidat idéal aura une expérience en vente et un excellent niveau d'allemand. Les avantages incluent un salaire de base attractif, un contrat à long terme et de nombreuses opportunités de développement professionnel.

Leistungen

35 jours de congé par an

Contrat de travail permanent

Jours de bureau mobiles possibles

Souscription à un programme de pension d'entreprise

Vouchers restaurants Sodexo

Remises sur les services F&B et SPA

Opportunités de formation interne

Réduction sur les voyages

Qualifikationen

• Une formation en tant que spécialiste hôtelier ou agent de voyage est un avantage.
• Expérience professionnelle à la réception d'hôtel ou en agences de voyage souhaitée.
• Niveau C1 en allemand nécessaire.

Aufgaben

• Assurer un premier contact durable et authentique avec les clients.
• Répondre aux demandes des clients de manière autonome et compétente.
• Vendre les services de l'hôtel avec cœur et conviction.

Kenntnisse

Vente

Empathie

Compétences en service client

Communication

Compétences informatiques

Ausbildung

Formation en hôtellerie ou tourisme

Tools

MS Office

Logiciels hôteliers

Jobbeschreibung

At DSR Hotel Holding GmbH, we are looking for committed employees who want to join us in driving forward the vision of a sustainable hotel industry. Our passion for hospitality goes hand in hand with our commitment to environmental protection and sustainability. We rely on innovative solutions to minimise our ecological footprint while creating unforgettable experiences for our guests.

For our central reservations department, we are looking for full-time holiday consultants (m/f/d) in Hamburg who want to become part of #worknewways. Do you enjoy selling accommodation and experiences around our resorts and hotels? We look forward to meeting you!

Your tasks:

• You will ensure a sustainable and authentic first contact, build up a guest relationship and retain guests at our resorts and hotels.
• You act with great empathy and independently answer guest enquiries for our resorts in Germany, Austria and Italy.
• You advise our guests individually and competently and sell our hotel services with heart and conviction.
• You optimise our turnover through cross-selling.
• You check and process bookings via reservation systems, OTAs and tour operators.

You bring with you:

• Training as a hotel specialist (m/f/d), tourism clerk (m/f/d) or similar would be an advantage
• Professional experience at hotel reception, in reservations or in customer service as a call centre agent or in a travel agency desirable
• A pleasant and expressive voice as well as a positive and competent charisma with a pinch of charm
• Convincing and authentic salesperson
• Business fluent in written and spoken German (at least C1 level)
• Very good computer skills (MS Office, hotel software) and a quick grasp of new systems

Our benefits:

• Attractive basic salary of € 2,472 gross plus booking bonus per room booking made
• Permanent employment contract
• 30 days holiday per year
• Possibility of two mobile office days per week
• Long-term rota planning on a monthly basis as well as co-determination through requests
• Regulated working hours
• Workplace on the Elbe with a view of the Elbphilharmonie
• Subsidy for local transport ticket
• Up to 15 Sodexo restaurant vouchers with a total value of almost €90 (depending on the hours worked)
• Travel discounts at all aja Resorts, A-ROSA Resorts, HENRI Hotels and the Hotel Louis C. Jacob, Hotel Neptun and other partners
• Discounts on F&B and SPA services in all branches
• Member of the Diversity Charter
• voiio platform for personal well-being
• Company pension scheme via R+V Versicherung
• Company supplementary health insurance for dentures and glasses/contact lenses
• Internal training and further education opportunities
• Development opportunities within the group of companies in Germany, Austria and Italy
• Referral programme with up to €1,000 gross bonus per referral
• Bonago Card - shopping vouchers from over 200 premium partners
• Corporate benefits - best discounts on high-quality offers from more than 1,500 providers