Representative, Customer Experience (f/m/d) - B2B Spain

Pandora A/S; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading international distribution company in Hamburg is looking for a Customer Experience Representative for B2B. This role involves providing top-notch service to stores and partners, resolving inquiries, and contributing to process optimization. Ideal candidates should be fluent in Spanish and English and possess strong communication skills. A competitive salary and benefits package are offered.

Leistungen

Employee discounts

Free breakfast/lunch and drinks

Free monthly massage

Discounted tickets

Subsidized transport

Pension plan

Flexible working arrangements

Qualifikationen

• Experience in a customer-facing role (virtual or in-person) is an advantage.
• High motivation and engagement are essential.
• Basic knowledge of MS Office 365 is required.

Aufgaben

• Deliver a class-leading customer service experience.
• Resolve customer inquiries efficiently.
• Contribute to process optimization initiatives.

Kenntnisse

Native level Spanish

Fluent English

Strong written and verbal communication skills

Reliability

Teamwork skills

Tools

MS Office 365

Zendesk

SFSC

Jobbeschreibung

Overview

Pandora EMEA Distribution Center GmbH, a company of the Pandora Group based in Hamburg-Moorfleet, is part of our logistics network shipping to 69 countries in Europe, the Middle East and Africa. Our distribution center emphasizes sustainability and efficient processes, employing about 240 people from over 40 nationalities delivering to Pandora stores, end customers via the online shop, and offering services such as engravings and gift packaging.

For our distribution center in Hamburg-Moorfleet, we are seeking energetic people to help deliver delightful experiences to the EMEA region. Join us as:

Representative, Customer Experience B2B (m/f/d)

Responsibilities

• The customer relations representative on the B2B function delivers a class-leading customer service experience to Stores, Partners and local market teams, ensuring a positive experience across all communication channels (phone, email, and other platforms).
• Resolve customer inquiries efficiently, maintain service quality, and ensure high satisfaction through effective communication and problem-solving.
• Contribute to process optimization by providing feedback and supporting continuous improvement initiatives aligned with business goals.
• Serve as a bridge between internal stakeholders and customers, applying a customer-first, end-to-end approach to inquiries.
• Act as the first point of contact to handle communications via email and calls, delivering proactive service and feedback within promised response times.
• Handle and resolve inquiries professionally following established policies in different languages.
• Support communications with Distribution Centre functions to ensure prompt and accurate information sharing with all relevant teams.
• Work independently while maintaining a strong team ethos and a can-do attitude.
• Understand the processes and customers’ needs of the markets in support, and adapt to ensure high customer satisfaction.

What we dream of

• Experience in a customer-facing role (virtual or in-person) is an advantage.
• High motivation and engagement.
• Native level Spanish with fluent English (verbal and written).
• Strong written and verbal communication skills.
• Resilience under stress and strong teamwork skills.
• Reliability and a strong can-do attitude.
• Basic knowledge of MS Office 365.
• Working knowledge of Zendesk or SFSC; ERP system knowledge is desirable.

We care about you

• Join our international environment with values WE DREAM, WE CARE, WE DARE, WE DELIVER. Mutual respect, tolerance, appreciation, and willingness to perform define our culture.
• As part of Pandora, you are in our success. We offer a fair salary of 2,530 € gross/month, a modern workplace, development opportunities, and a benefits package.
• Company benefits include employee discounts, free breakfast/lunch and drinks, free monthly massage, corporate benefits with discounted tickets, subsidized transport, pension plan, and flexible working arrangements.

How to apply

If you want to make the world more beautiful, apply via our career portal. For more information about Pandora, visit our careers page. Pandora is an equal opportunity employer and welcomes applicants regardless of ethnicity, gender, disability, religion, age, or sexual identity.

Pandora EMEA Distribution Center • Bredowstraße 34 • 22113 Hamburg • pandoragroup.com