Renewals Manager

Paessler AG; Nürnberg; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A technology solutions company is seeking a Renewals Manager to drive the renewal process for customers and handle objections. Ideal candidates should have experience in customer success and proficiency in Italian, Spanish, and English. The role offers remote flexibility, permanent employment, and a supportive work environment with a focus on individual skill development.

Leistungen

Flexible working hours

Structured onboarding

Family-friendly environment

Innovative work environment

Qualifikationen

• Two or more years of experience in customer success, customer retention, or similar fields.
• Working proficiency in Italian, Spanish & English.
• Interest in IT and ability to understand technical contexts.

Aufgaben

• Drive the end-to-end renewal process for commercial customers.
• Proactively engage with customers regarding renewals.
• Manage inbound queries related to renewals and subscriptions.

Kenntnisse

Customer success

Proactive outreach

Objection handling

Cross-functional collaboration

CRM tools proficiency

Tools

Odoo

Salesforce

Freshdesk

Outreach

Jobbeschreibung

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Renewals Manager (all genders)

• Italy | Remote
• Spain | Remote

As a Renewals Manager at Paessler, you will be responsible for driving the renewal process for both direct and channel customers, ensuring our commercial customer base continues to benefit from our products and services. Your primary focus will be on proactive outbound customer outreach, managing incoming requests and inquiries, handling price objections, and assisting customers with the transition to subscription.

YOUR TASKS

• Renewal Management
• Drive the end-to-end renewal process for commercial customers, ensuring timely renewals of PRTG licenses.
• Manage both direct and channel customer accounts, building strong relationships and ensuring a seamless renewal experience.
• Transition customers from perpetual licenses to subscription models, aligning with Paessler’s business objectives and customer needs.
• Outbound Customer Outreach
• Proactively engage with customers to discuss upcoming renewals, pricing, subscription terms, and value propositions.
• Manage and maintain a healthy pipeline of renewals, ensuring high conversion rates and customer satisfaction.
• Objection Handling
• Address customer objections, working to find mutually beneficial solutions.
• Educate customers on the benefits of the new subscription model and its alignment with their business goals.
• Collaboration with Internal Teams
• Work closely with Sales, Customer Success, and other teams to ensure a smooth renewal process and to drive cross-functional efforts that support customer retention.
• Leverage CRM tools (Odoo, Salesforce) to manage customer data, track renewal progress, and maintain detailed records of customer interactions.
• Inbox Management
• Handle inbound queries related to renewals and subscriptions, managing requests from customers via Outlook and Freshdesk.
• Provide exceptional service, addressing any concerns or questions to maintain high levels of customer satisfaction.
• Tool Proficiency
• Use tools like Freshdesk, Odoo, Salesforce, and Outreach to track customer interactions, send reminders, and ensure all renewal activities are efficiently managed.
• Monitoring key metrics related to renewal performance, customer churn, and subscription transition.
• Prepare regular reports for leadership, highlighting successes, challenges, and areas for improvement.

YOUR PROFILE

• Two or more years of experience in customer success, customer retention, or similar fields.
• Nice to have: experience with the tools mentioned above.
• Mandatory languages with a working proficiency: Italian, Spanish & English.
• Interest in IT and good ability to understand technical contexts.
• Proactive and self-motivated mindset and team player mentality.
• You are a permanent resident of either Italy or Spain.

FACTS FOR YOU

• Many possibilities to further develop your individual skillset.
• Innovative and creative work environment with plenty of room for new ideas.
• A structured onboarding phase with experienced colleagues.
• Flexible working hours and a family-friendly environment.
• Permanent employment contract.
• A great working atmosphere in an enthusiastic international team with flat hierarchies.
• Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350 employees.