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commercetools is seeking a Renewals Representative to spearhead customer retention strategies for assigned accounts. This role requires a proactive approach to managing renewals, maintaining contracts, and collaborating with cross-functional teams to optimize customer satisfaction and drive growth. Join a dynamic team that values diversity and innovation while delivering excellent service to clients.
Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.
Customer retention & expansion is the lifeblood of any SaaS business; reporting directly to the Global Head of Renewals, you will play a key role in managing the renewal lifecycle and generating cross-sell & upsell strategies in the assigned accounts within your region. This role is critical to ensuring commercetools continues to achieve its growth objectives and combines sales skills, financial analysis and contract execution excellence. If you enjoy a highly visible role, directly contributing towards critical company goals, apply to grow with us.
Your Mission:
We care about your growth and well-being
Competitive Compensation Package: Generous compensation structure consisting of salary, a competitive stock option package, and various benefits and perks
️ Workation:Work u p to 60 days per year in a country different from your home country, with 20 working days per trip
Academy: Regular training sessions, access to Coursera and Babbel training courses
️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees
Mindset & Growth: A diverse workplace with an open, international culture, and learning environment
Come grow with us!
We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.
At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.
At commercetools, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.