Renewal Account Executive

Rocket Software; Deutschland; Remote; EUR 27.000 - 51.000; Vollzeit

Zusammenfassung

Rocket Software is seeking a Renewal Account Executive to manage client relationships and enhance renewal rates through effective negotiation and communication. This position emphasizes customer retention and upsell opportunities, requiring strong customer service skills and experience with sales processes.

Leistungen

Health Insurance options

25 days of annual leave plus Juneteenth

Enhanced parental leave

Employee Assistance Program including courses

Flexible hybrid/remote work models

Qualifikationen

• 5+ years of relevant business experience with 2+ years in customer relationship management.
• Proficiency in German required.
• Strong communication skills in both written and verbal.

Aufgaben

• Manage contract renewals and customer relationships to maximize revenue.
• Proactive customer outreach and negotiation during renewal process.
• Identify upsell opportunities and monitor renewal metrics.

Kenntnisse

Communication

Negotiation

Customer-focused approach

Tools

Salesforce.com

Jobbeschreibung

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Job Description

Summary: The Renewal Account Executive manages Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with an emphasis on customer retention and upsell opportunities. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. They serve as the liaison between customers and Rocket teams to resolve escalated issues and maximize maintenance revenue. They are the primary owner of the contract renewal process, following established procedures and renewal sales strategies.

Essential Duties and Responsibilities:

Build long-term relationships with key customers (region/revenue size dependent) (50%)

• Proactive and regular customer outreach
• Profile and document customer information

Minimize cancellations / Maximize renewal revenue (25%)

• Manage price increases during renewal process
• Educate customers on support value
• Negotiate renewals

Liaise with Rocket teams (10%)

• Collaborate with Sales Account Executives on renewal issues

Cross/Upsell opportunities (15%)

• Identify new capacity and cross-sell opportunities
• Handle complex escalations
• Monitor renewal metrics and success indicators
• Forecast renewals and report pipeline status

Required Qualifications:

• 5+ years of relevant business experience, with at least 2+ years in customer relationship management
• Strong communication skills in both written and verbal; proficiency in German required
• Experience with sales automation tools, preferably Salesforce.com
• Influencing and negotiation skills
• High energy and passion for customer solutions
• Customer-focused approach: proactive, responsive, and resourceful
• Resilience and persistence in facing obstacles
• Ability to set and achieve goals with minimal supervision
• Alignment with Rocket Software’s core values of Empathy, Trust, Humanity, and Love

Information Security:

Everyone at Rocket Software shares responsibility for information security, protecting company data and IT resources according to their role.

Diversity, Inclusion & Equity:

We are committed to an inclusive workplace where all employees can thrive and bring their full selves to work, fostering diversity and equity in our workforce.

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This position is eligible for commissions as per company policy.

What Rocket Software offers in Vilnius:

• Health Insurance options
• 25 days of annual leave plus Juneteenth
• Enhanced parental leave
• 6 paid sick days
• Employee Assistance Program including courses, coaching, and therapy
• Workcation policy for remote working from vacation spots
• Flexible hybrid/remote work models
• Tuition and certification reimbursement programs

Annual salary range: €27,000 - €50,200 gross, depending on experience and competence. Salary specifics are determined based on candidate profile.

Rocket Software Inc. is an equal opportunity employer committed to diversity and compliance with fair employment practices. Reasonable accommodations are available for individuals with disabilities. Contact us at 781-577-4321 or via email for assistance.

If you thrive in a growth-oriented environment with enthusiastic colleagues, you'll enjoy a rewarding career with us!