Remote Patient Accounts Representative Collections (Bilingual)

Fresenius Medical Care; Bad Homburg vor der Höhe; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Fresenius Medical Care is seeking a Remote Patient Accounts Representative - Collections in Bad Homburg. This role involves administrative support for collections operations, enhancing customer interactions while contributing to timely claim payments. Ideal candidates will have a high school diploma and relevant experience, particularly in healthcare revenue cycle management.

Leistungen

Flexible working hours

Part-time models available

Opportunity to work from home

Learning and development programs

Qualifikationen

• 1 - 2 years' related experience required.
• General computer skills with working knowledge of office applications expected.
• Bilingual in Spanish and English needed.

Aufgaben

• Identify and resolve routine outstanding claims.
• Generate and analyze reports to address patient account issues.
• Ensure timely receipt of claim payments.

Kenntnisse

Detail oriented

Analytical skills

Interpersonal skills

Communication skills

Ausbildung

High School Diploma

Tools

Microsoft Word

Spreadsheet Applications

Email Applications

Jobbeschreibung

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Remote Patient Accounts Representative Collections (Bilingual), Bad Homburg

Client: Fresenius Medical Care

Location: Bad Homburg, Germany

Job Category: Other

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EU work permit required: Yes

Job Reference: 82ee528a4e6b

Job Views: 5

Posted: 23.06.2025

Expiry Date: 07.08.2025

Job Description:

PURPOSE AND SCOPE:

The Patient Account Representative - Collections provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, the Patient Account Representative - Collections ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Under general supervision, identify and resolve routine outstanding claims.
• Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.
• Assist in the resolution of outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; process payments accordingly and reconcile all necessary data.
• Perform all responsibilities in compliance with company policies and procedures; ensure timely and complete documentation of activities performed.
• May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
• May mentor other staff as applicable.
• Assist with various projects as assigned by direct supervisor.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally lift and/or move up to 50 pounds.

EDUCATION:

• High School Diploma required

EXPERIENCE AND REQUIRED SKILLS:

• 1 - 2 years' related experience.
• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Bilingual - Spanish / English

Must have Healthcare Revenue Cycle Experience

Career with a purpose: We offer an opportunity to create and deliver treatments that save and change lives for the better. We’ll support your ongoing development. And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day.

Inclusion and diversity: Joining Fresenius Medical Care means becoming part of a team that values diversity. We embrace the wealth of different backgrounds, cultures, experiences, and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued.

Stability: Developing innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth. This position provides our 125,000 employees with the stability and security they need to help improve the lives of our patients.

Learning and development: We offer participation in programs at world-class business schools, leadership development, regular training for our nurses, healthcare professionals, and manufacturing staff, and digital access to high-quality educational content for all employees worldwide 24/7.

Local benefits: Our employees enjoy both local and global opportunities for growth and personal fulfillment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere.

Work-life balance: We want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.