Remote Hotel Reservations & Guest Sales Specialist (US/Canada) - 20812

somewhere; Deutschland; Remote; EUR 8.700 - 36.000; Vollzeit

Benefits dieser Stelle

Fully remote

Paid training

Growth opportunities

Commission-based pay

Zusammenfassung

Somewhere is seeking a Remote Hotel Reservations & Guest Sales Specialist to join a boutique hotel portfolio. You will be the primary voice for guests, guiding them through bookings, addressing inquiries, and recommending upgrades to elevate their stay.

This fully remote role emphasizes premium service and consultative sales, with earnings through base pay plus uncapped commissions. A fast-paced environment offers strong earning potential and career growth.

Qualifikationen

• Native/fluent English with excellent verbal and written communication.
• Quiet home office workspace with reliable high-speed internet.
• Self-motivated, energetic, detail-oriented, and comfortable with phone sales.
• Full-time schedule with flexibility for weekends/holidays as required.

Aufgaben

• Handle inbound reservations and inquiries across boutique hotels with warmth and efficiency.
• Proactively upsell add-ons and packages to meet monthly sales targets.
• Provide pre-arrival and active-stay support to ensure guest satisfaction.
• Maintain accurate reservation details and coordinate with hotel management.

Kenntnisse

Fluent English

Phone sales

Customer service

Remote work

Tools

PMS/CRM familiarity

Jobbeschreibung

Position: Remote Hotel Reservations & Guest Sales Specialist

Location: Remote | From US/Canada

Employment Type: Full-Time

Compensation: Base Pay + Uncapped Sales Commissions
Minimum wage hourly (as low as $7.25/hour depending on the state), with the potential to earn around $20–$30/hour total based on performance.

About the company

Our client, owns and manage a growing portfolio of unique boutique hotels across the United States. They currently oversee 6 boutique properties with 2 additional locations closing soon.

Our client is actively building a world-class, centralized reservations team dedicated to delivering unforgettable guest experiences while driving commercial performance through thoughtful, value-add upselling.

About the role:

As a Remote Hotel Reservations & Guest Sales Specialist, you will serve as the primary voice and first point of contact for guests calling our boutique hotel portfolio. Balancing premium customer service with consultative sales, you will guide guests through their booking journey, answer stay-related inquiries, and proactively recommend curated upgrades and add-on experiences that elevate their stay.

This role is ideal for a persuasive, service-oriented professional who thrives in a fast-paced environment and wants to maximize their earning potential through performance commissions.

Key Responsibilities

• Inbound Reservations & Inquiries: Handle inbound calls across our entire boutique portfolio, assisting guests with new bookings, modifications, and general inquiries with warmth and efficiency.

• Revenue Generation & Upselling: Proactively present and sell high-value add-ons, amenities, and packages to meet and exceed monthly sales targets.

  • Upsell Offerings Include: Early Check-In, Late Check-Out, Premium Room Upgrades, Wine & Champagne Packages, Romance Packages, and Special Occasion amenities.

• Guest Experience & Support: Provide top-tier pre-arrival and active-stay customer support, addressing guest concerns professionally and ensuring complete satisfaction.

• Operational Accuracy: Maintain precise reservation details, guest preferences, and records in our property systems while collaborating closely with hotel management teams.

Qualifications & Skills

Minimum Requirements

• Communication: Native/fluent English with exceptional verbal and written communication skills.

• Environment: Quiet home office workspace equipped with a reliable, high-speed internet connection.

• Attributes: Self-motivated, energetic, detail-oriented, and highly comfortable conducting phone sales throughout the day.

• Availability: Full-time schedule with flexibility to work weekends and holidays as required by hotel booking volume.

Preferred Experience

• Prior experience in hotel/hospitality, call center operations, or telephone sales.

• Proven track record in upselling, conversion, or performance-driven sales.

• Familiarity with hotel reservation systems (PMS) or CRMs (full training provided).

Compensation & Benefits

• Earning Potential: Base Pay (Minimum Wage) + Uncapped Sales Commissions.

• Work Flexibility: 100% Fully Remote.

• Growth: Opportunity to advance as our portfolio continues its rapid national expansion.

• Training & Culture: Comprehensive paid training, a supportive team environment, and direct involvement with an expanding boutique brand.

What Success Looks Like

• Consistently converting inbound calls into completed reservations.

• Driving strong revenue margins by meeting and exceeding monthly upsell commission benchmarks.

• Maintaining consistently high guest satisfaction scores and representational excellence.