Remote German speaking Customer Service Representative in Greece!

Cross Border Talents; München; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join a leading company as a Customer Service Representative in Germany and support a global community. You will engage with users, resolve their issues, and elevate their online experiences through your strong communication skills in both German and English. Opportunity for career growth and flexible working conditions are provided.

Leistungen

Performance bonus: up to 200 EUR per month

Continuous training and career development opportunities

Relocation assistance for candidates outside of Greece

Flexible working conditions

Qualifikationen

• Exceptional interpersonal skills with a strong ability to communicate empathetically.
• C1-C2 proficiency in German and B2 in English.
• Proactive attitude with a focus on the community.

Aufgaben

• Provide empathetic, accurate support to users.
• Investigate and resolve user issues and abuse reports.
• Analyze data to enhance user experience and workflows.

Kenntnisse

Interpersonal skills

Communication (German C1-C2)

Communication (English B2)

Attention to detail

Analytical skills

Jobbeschreibung

Social network you want to login/join with:

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Client:

Cross Border Talents

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

985a38abe48d

Job Views:

2

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Join a Team That Values Empathy, Excellence, and Innovation!

Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.

What You will Do

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use your market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and escalate complex issues to the global team when necessary.

What We are Looking For

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C1-C2) and English (B2).
• A proactive attitude with a bias toward doing whats right for the community.
• Attention to detail and a results-driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

What We Offer

• Salary: 1300 EUR gross monthly x 14 per year
• Performance bonus: up to 200 EUR per month
• Work Schedule: Monday Sunday 09.00 19.00 (8 hours per day, 5 days per week with rotative shifts)
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.