Remote German speaking Customer Service Representative in Athens, Greece!

Cross Border Talents; Berlin; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading company is looking for a Customer Service Representative to join its team in Berlin. The role emphasizes problem-solving and empathetic communication in both German and English to support a global community. This position offers a dynamic work environment, competitive salary, and a strong focus on continuous training and career development.

Leistungen

Performance bonus up to 200 EUR per month

Flexible working conditions

Continuous training and career development opportunities

Relocation assistance for candidates outside of Greece

Qualifikationen

• Fluency in German (C2) and English (B2).
• Attention to detail and results-driven mindset.

Aufgaben

• Provide empathetic support to users and resolve issues.
• Analyze data to enhance user experience.

Kenntnisse

Interpersonal skills

Empathy

Problem-solving

Communication

Data analysis

Jobbeschreibung

Social network you want to login/join with:

Remote German speaking Customer Service Representative in Athens, Greece!, Berlin

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Client:

Cross Border Talents

Location:

Berlin, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

48b61282a322

Job Views:

7

Posted:

23.06.2025

Expiry Date:

07.08.2025

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Job Description:

Join a Team That Values Empathy, Excellence, and Innovation!

Are you passionate about creating positive online experiences? Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.

What You will Do

• Provide empathetic, accurate, and timely support to the users.
• Stay informed about the products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use your market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and escalate complex issues to the global team when necessary.

What We are Looking For

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C2) and English (B2).
• A proactive attitude with a bias toward doing what's right for the community.
• Attention to detail and a results-driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

What We Offer

• Salary: 1300 EUR gross monthly x 14 per year
• Performance bonus: up to 200 EUR per month
• Work Schedule: Monday to Sunday 09.00 - 19.00 (8 hours per day, 5 days per week with rotative shifts)
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.