Remote Field Service Engineering Specialist

TN Germany; Bayern; Remote; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Field Service Engineering Specialist, der elektrische Aktuatoren und digitale Produkte unterstützt. Diese spannende Rolle erfordert eine starke technische Problemlösungskompetenz und die Fähigkeit, mit verschiedenen Netzwerkprotokollen zu arbeiten. Sie werden direkt mit Kunden interagieren, um deren Bedürfnisse zu verstehen und Lösungen zu entwickeln. Das Unternehmen bietet ein dynamisches Arbeitsumfeld mit umfangreichen Vorteilen, einschließlich wettbewerbsfähiger Vergütung und großzügigen Urlaubsansprüchen. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu unterstützen und innovative Lösungen zu entwickeln, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Wettbewerbsfähige Vergütung

Jährliche Boni

Medizinische Leistungen ab dem ersten Tag

Großzügiger Urlaub

401(k)

Zusätzliche Vorteile

Qualifikationen

• 5-10 Jahre Erfahrung in der technischen Problemlösung mit Systemen und Netzwerken.
• Fließende Englischkenntnisse in Wort und Schrift.

Aufgaben

• Durchführung globaler Strategien zur Steigerung der Rentabilität.
• Schulung von Endbenutzern in Netzwerkdiagnose und Inbetriebnahme.

Kenntnisse

Technische Problemlösung

Netzwerkprotokolle (HART, Foundation Fieldbus, Profibus)

Kommunikationsprotokolle

Fließkontrolle

Diagnosesysteme

Ausbildung

MS oder BS in Ingenieurwesen

5+ Jahre Erfahrung in industriellen Netzwerken

Tools

FDT-Frames

PACTware

FieldMate

FieldCare

Jobbeschreibung

Role Summary:

The Field Service Engineering Specialist (for Electric Actuation & Digital Products) is a customer-facing extension of the Flowserve digital products and automation engineering team. This engineer will support electric actuation activities for all digital products which interact with third-party host control systems. He/She will service, troubleshoot, and commission customer network installations. The engineer has a strong understanding and working capability with specific network protocols, including HART, Foundation Fieldbus, Profibus (possibly Modbus, Bitbus or others), and connectivity/interoperability with host systems such as ABB, Emerson, Honeywell, Invensys, Rockwell, Siemens, Yokogawa, etc., via wired and wireless protocols and technologies.

This person can be located anywhere in the US or Europe. The job requires travel as necessary (up to 50%), even internationally. Must live close to a major airport.

The Field Service Engineer is vital for ensuring customer satisfaction, particularly during troubleshooting and problem resolution, involving direct communication with customers face-to-face, via phone, Webex meetings, etc.

Responsibilities Include:

1. Execute global strategies such as Red Raven and VALVESIGHT to increase profitability within FCD’s Service and Solutions Group, supporting Product Management on technical tasks related to Product Development and Technology Development.
2. Utilize FLS diagnostics capabilities for troubleshooting, analysis, inspection, and addressing compatibility issues between FLS digital products and customer control systems (DCS, SIS, PLC). Have a strong background in triaging instrument performance and connectivity issues, including electrical and mechanical troubleshooting.
3. Train end-users and FLS support personnel in network troubleshooting and commissioning, using appropriate tools. Act as a mentor to internal and external associates.
4. Engage junior engineers in active field support cases and provide regular training to build expertise in product and network communication protocols.
5. Assist customers in designing new applications, migrating from older technologies, and upgrading solutions across various industries such as Oil & Gas, Power, Chemical, Water/Wastewater, and Mining.
6. Provide technical assistance and recommendations on digital network interoperability with host control systems.
7. Understand and utilize diagnostic systems for predictive and preventive maintenance, interpreting scripted diagnostics.
8. Support sales and application engineering by providing pre-sales technical assistance, problem-solving, and demonstrating digital products to meet client needs.
9. Participate in customer interactions to communicate VOC to product management, share field insights on competitor performance, and support benchmarking efforts.
10. Promote a safety culture to reduce injuries and maintain a safe work environment.

Requirements:

• MS or BS in Mechanical, Electrical, Computer, Chemical, or related engineering field, or 5+ years in Industrial Networks.
• 5 to 10 years of experience as a technical problem solver with systems and networks (DCS, SIS, AMS) including actuation, valves, and instruments.
• Proven experience with industrial digital communication and device commissioning.
• Fluent in English (verbal, reading, writing).
• Strong understanding of fluid flow in process control environments, including tuning flow loops.
• Ability to explain digital and mechanical concepts clearly and articulate value propositions to customers.
• Knowledge of instrumentation, process control elements, and communication protocols such as HART, FF, Modbus, Profibus.
• Familiarity with main DCS and Asset Management Systems (Emerson DeltaV/AMS, Yokogawa Centum VP/PRM, Honeywell Experion/FDM).
• Experience with FDT frames, PACTware, FieldMate, and FieldCare.
• Skills in installing and commissioning digital products, including software.
• Ability to read and interpret engineering drawings and schematics.

Preferred Skills/Experience:

• Experience with wireless communication in industrial settings.
• Knowledge of main electric actuation competitors (Rotork, Auma, EIM, Coester, etc.).

Flowserve offers competitive pay, annual bonuses, medical benefits from day 1, generous paid time off, holidays, 401(k), and many other benefits!