Remote Croatian speaking Customer Service Agent in Athens, Greece!

TN Germany; Stuttgart; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Croatian-speaking Customer Service Agent to join their team in Stuttgart. This role involves assisting customers with car rental inquiries, providing solutions, and maintaining a positive service experience. The ideal candidate will possess strong problem-solving skills and a passion for customer service. With a permanent contract, this position offers a supportive environment and a relocation package for eligible candidates. Join a dynamic team where your contributions will make a significant impact on customer satisfaction.

Leistungen

Private health and life insurance

25 days annual leave

Relocation package

Accommodation support

Qualifikationen

• High School Diploma or higher preferred.
• Native/Fluent Croatian speaker with good English skills.

Aufgaben

• Act as a car hire agent handling customer queries.
• Maintain accurate data input in the customer service database.

Kenntnisse

Problem-solving skills

Strong troubleshooting skills

Customer service passion

Good English skills (minimum B1)

Native/Fluent Croatian speaker

Ausbildung

High School Diploma

Jobbeschreibung

Social network you want to login/join with:

Remote Croatian speaking Customer Service Agent in Athens, Greece!, Stuttgart

Client:

Cross Border Talents

Location:

Stuttgart, Germany

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

899e5b7ce5bf

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

Cross Border Talents is looking for a native Croatian speaking Car Rental Customer Service Agent to work for a leading provider in Athens, Greece!

Activities

1. Act as a car hire agent and handle customer queries (general inquiries, cancellations, and amendments);
2. Respond to consumer inquiries/questions via phone, email, and chat channels (no camera required);
3. Maintain accurate data input of consumer inquiries, questions, and feedback in the customer service database;
4. Troubleshoot issues using open questions, support documents, and system training;
5. Provide recommendations for common problems or FAQs.

Requirements

1. High School Diploma or higher preferred;
2. Native/Fluent Croatian speaker;
3. Good English skills - minimum B1 (training may be in English);
4. Problem-solving skills;
5. Strong troubleshooting skills;
6. Familiarity with technology;
7. Positive and upbeat attitude (important as senior specialists handle escalations);
8. Previous customer-facing experience;
9. Hospitality or Car Rental experience is preferable;
10. Passion for customer service;
11. Private health and life insurance provided;
12. Permanent contract;
13. 25 days annual leave;
14. Working hours: 40 hours per week, 8 hours per day, 5 days a week.

Relocation package*

1. 3 weeks accommodation in a nearby hotel (no further assistance after this period);
2. Up to 300 euros accommodation support for candidates moving from abroad (initial payment);
3. Legal support with hiring documents (candidates must gather and provide required documents);

*Candidates based in Greece are not eligible for relocation packages.