Remote Contact Centre Team Leader (Vulnerable Customers)

Premium Credit; Deutschland; Hybrid; EUR 49.000 - 63.000; Vollzeit

Zusammenfassung

Premium Credit is expanding its contact centre team in the UK and seeks a Remote Contact Centre Team Leader to motivate and support 12-15 Customer Service Advisors. The role requires strong leadership, coaching, and governance of vulnerable customers within a regulatory framework, with a focus on compliant, high-quality service delivery.

This is a hybrid role with remote work and occasional travel to Leatherhead or London offices, offering collaborative development and continuous improvement

Qualifikationen

• Leadership and people management skills to guide a team.
• Coaching abilities to develop performance and capabilities.
• Governance of vulnerable customers within regulatory requirements.

Aufgaben

• Lead and motivate 12-15 Customer Service Advisors.
• Coach, develop and drive continuous improvement.
• Ensure compliant, high-quality service delivery for vulnerable customers.

Kenntnisse

Leadership

Coaching

Governance

Regulatory knowledge

People management

Jobbeschreibung

Remote Contact Centre Team Leader (Vulnerable Customers)

Location: Greater London

Country: GB

Company: Premium Credit

Closing Date: 2026-08-11

Posted Date: 2026-09-10

Premium Credit is expanding its contact centre team and seeks a Team Leader with financial services experience to motivate and support 12-15 Customer Service Advisors. The role requires leadership, coaching and governance of vulnerable customers within a regulatory framework.

This is a hybrid position with remote work and occasional travel to Leatherhead or London offices. You will coach, develop and drive continuous improvement, collaborating with peers to deliver compliant, high-quality services.

#s1-Gen

Premium Credit is expanding its contact centre team and seeks a Team Leader with financial services experience to motivate and support 12-15 Customer Service Advisors. The role requires leadership, coaching and governance of vulnerable customers within a regulatory framework.

This is a hybrid position with remote work and occasional travel to Leatherhead or London offices. You will coach, develop and drive continuous improvement, collaborating with peers to deliver compliant, high-quality