RELOCATION TO MALTA - German speaking Customer Service and Sales Officer

Triskel Consulting; Köln; Vor Ort; EUR 30.000 - 42.000; Vollzeit

Zusammenfassung

Triskel Consulting is seeking a German-speaking Customer and Sales Officer to support clients with existing financial products and to identify opportunities for growth. The role requires relocation to Malta and close collaboration with country coordinators to ensure top-tier service.

The ideal candidate has a university degree in Banking or Financial Services, native/fluent German, fluent English, and strong communication skills.

Qualifikationen

• Bachelor's degree or higher in Banking, Financial Services or related field.
• Native or fluent level of German and fluent English (spoken and written).
• Strong communication skills and customer focus.
• Team player who is eager to learn and grow.

Aufgaben

• Provide professional customer service for inquiries about company products and services.
• Open client accounts according to guidelines.
• Build rapport with customers and address issues relating to online banking, onboarding, and mobile application.
• Maintain knowledge of products and services for accurate information.
• Identify selling opportunities based on customer needs.
• Handle card-related requests and renewals.
• Process transactions and payments accurately in company systems.
• Communicate and collaborate with country coordinators and other departments.
• Support invoicing and data gathering as needed.
• Perform other ad hoc duties as assigned.

Kenntnisse

German language

English language

Communication skills

Team player

Customer oriented

Willingness to learn

Ausbildung

University degree in Banking/Financial Services or related

Jobbeschreibung

Our client is a local Financial Institution who is looking to grow their team in Malta through a German Customer and Sales Officer. The purpose of the role is to support clients with existing financial products, whilst establishing needs to support the clients' financial situation.

** RELOCATION TO MALTA IS MANDATORY FOR THIS POSITION**

Responsibilities:

• Provide professional customer service for inquiries about company products and services
• Open client accounts according to guidelines
• Build rapport with customers and address issues relating to internet banking, onboarding, and mobile application
• Maintain in-depth knowledge of company products and services for accurate information
• Identify selling opportunities based on customer needs
• Handle card cancellation and blocking requests
• Issue new cards and handle renewals
• Process transactions and outgoing payments accurately in company systems
• Adhere to company policies, security guidelines, and industry standards
• Keep required records
• Assist with data gathering through phone, email, and chat
• Support invoicing and payment allocation according to company policies
• Assist with administrative tasks following company instructions
• Communicate and collaborate with country coordinators and other departments
• Monitor loan repayments and allocate payments in records
• Perform other ad hoc duties as assigned.

Requirements:

• Previous experience in an Online Customer Support or Sales position otherwise, in possession of a recent
• University degree in Banking, Financial Services or other related areas
• Native or fluent level of German along with a fluent level of English (both spoken and written)
• Strong communication skills, both verbal and written
• Team player, eager to learn and grow within the industry.
• Customer oriented
• Willingness to learn and expand horizons