Relationship Marketing Manager

Live! Casino & Hotel; Hannover; Vor Ort; USD 72.000 - 86.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Relationship Marketing Manager to enhance guest experiences and drive revenue growth. This dynamic role requires a proactive individual who excels in communication and relationship-building on the casino floor. You will be responsible for ensuring guest satisfaction, managing promotions, and collaborating with various departments to create a seamless experience. Join a vibrant team in a high-energy environment where your contributions will directly impact guest loyalty and business success. If you are passionate about hospitality and thrive in a fast-paced setting, this opportunity is perfect for you.

Leistungen

Comprehensive health benefits

Free Basic Life Insurance

Paid Time Off

Tuition Reimbursement

Annual Merit Based Pay Increases

Discretionary Performance Bonuses

Free parking

Free food and discounted meals

Live! Hotel and Entertainment Discounts

Training and career growth opportunities

Qualifikationen

• Ability to communicate clearly and effectively both orally and in writing.
• Must demonstrate well developed inter-personal skills.
• Requires excellent analytical, problem solving, critical thinking and decision making skills.

Aufgaben

• Provide quality guest service and satisfaction while increasing rated play.
• Maintain high visibility on the gaming floor to build relationships with players.
• Coordinate communication between guests and departments to ensure satisfaction.

Kenntnisse

Communication Skills

Interpersonal Skills

Analytical Skills

Problem Solving

Customer Service

Ausbildung

Bachelor's Degree in Marketing or Business

Experience in Casino Marketing

Tools

Player Tracking System

AS400

Microsoft Word

Jobbeschreibung

Min Compensation

USD $72,000.00/Yr.

Max Compensation

USD $85,875.00/Yr.

Overview

Why We Need Your Talents:

The Relationship Marketing Manager is responsible for providing quality guest service, guest satisfaction, and increasing rated play and grows actual revenues annually, consistent with property plan, and cross property goals. The Relationship Marketing Manager will be an integral part of Live! Casino and Hotel in building and improving market share as being the key contact for guests and repeat visits. Maintains high visibility on the gaming floor to build and maintain relationships with frequent players. Responds to players needs and requests and resolves player issues following established guidelines.

Responsibilities

Where You'll Make an Impact:

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Skills to Help You Succeed:

• Works with Management within budget for premium rated players and VIP promotions.
• Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.
• Ensure guests have a favorable gaming experience thorough developing trust and confidence in their relationship marketing hosts.
• Evaluate customers play for comping needs. Issues comps as necessary and authorized.
• Responsible for managing and increasing rated play.
• Communicate with premium/rated players through telemarketing, letter writing about available services, promotional opportunities and special events.
• Coordinates the lines of communication between guest and other departments to ensure quest satisfaction.
• Coordinates, and implements player promotional plans, processes and programs.
• Review activities and promotional status with Director/Vice President of Relationship Marketing.
• Meet with departmental director and managers as necessary.
• Supervise Relationship Marketing Hosts.
• Other duties as assigned.

Qualifications

Must-Haves:

• Ability to communicate clearly and effectively both orally and in writing.
• Must possess initiative, as demonstrated through ability to logically and independently plan, organize, and complete work.
• Must demonstrate well developed inter-personal skills.
• Should have an ability to set and achieve high standards of performance. Ability to make progress on multiple assignments under time constraints.
• Requires excellent analytical, problem solving, critical thinking and decision making skills.
• Ability to express ideas or make recommendations concerning job related issues; learn specific job duties and complete detailed work assignments; maintain knowledge of basic concepts and techniques.
• Ability to perform the manipulation of numbers and basic math calculations.
• Ability to prepare and deliver formal presentations before public and private concerns.
• Ability to perceive quality of work, read material, and review documents; receive instructions and hear inquiries from guests, clients or staff.
• Ability to perceive emergency or distress signals.
• Ability to perform job tasks and remain vigilant in the event of an emergency.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.
• Knowledge of Player Tracking System, AS400, Microsoft Word and E.D.T systems.
• Knowledge of Gaming regulations.
• Two (2) to four (4) years’ experience in casino marketing, with direct customer contact preferably in the casino or hospitability industry.
• A four (4) year degree in Marketing, Business and or a related field or equivalent work experience.

• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to reach for specific objects at short distances in local working area.
• Ability to walk up/down 32 steps to/from Casino floor.
• Ability to sit 60% of the time
• Able to lift 50 lbs.
• Ability to reach for specific objects at short distances in local working area.
• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees

• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.