Relationship Manager

Coinbase; Deutschland; Hybrid; EUR 86,220 - 105,380; Full time

Benefits offered by this job

Bonus eligibility

Equity eligibility

Comprehensive health benefits

Job summary

A leading cryptocurrency platform in Germany seeks an experienced relationship manager to drive customer success and revenue growth. The ideal candidate has over 5 years of experience in customer management, excellent analytical and communication skills, and is comfortable in a fast-paced environment. Proficiency in both German and English is required. This role offers competitive salary and significant impact on cryptocurrency adoption in Germany.

Qualifications

• 5+ years of relevant experience in customer success or account management.
• Proven track record of growing revenue across a managed portfolio.
• Ability to turn data into prioritized actions.

Responsibilities

• Own a revenue‑carrying book and deliver sustained growth.
• Accelerate adoption of relevant features aligned to customer needs.
• Build and execute data‑driven commercial account plans.

Skills

Relationship management

Customer success

Analytical and problem-solving skills

Communication skills

Stakeholder management

Blockchains/crypto knowledge

German proficiency

English proficiency

Job description

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote‑first, we are not remote‑only. In‑person participation is required throughout the year. Team and company‑wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Join Coinbase’s Germany Country Pod to influence the future of cryptocurrency adoption in Germany. Manage and grow relationships with high‑value consumer customers in Germany, driving revenue, volume, share of wallet, adoption, and retention while ensuring a compliant, world‑class experience. Blending proactive customer success with commercial ownership to turn insights into measurable business outcomes.

What you’ll be doing:

• Own a revenue‑carrying book and deliver sustained growth in portfolio revenue, net inflows, trading volume, and revenue retention.
• Accelerate adoption of relevant features and products (for example, Advanced Trade, recurring buys/DCA, staking/rewards where available and compliant) aligned to customer needs.
• Host targeted 1:1s, roundtables, webinars, or small events; ensure rigorous post‑event follow‑up and demonstrable ROI in funding, volume, and product attach.
• Proactively “horizon scan” the broader customer base to identify potential VIPs; run structured outreach cadences to convert them into managed relationships and incremental revenue.
• Build and execute data‑driven commercial account plans: define goals, quantify opportunities, set quarterly targets, and run business reviews to track progress and adjust tactics.
• Monitor accounts for revenue‑impacting signals (dormancy, deposit/payment failures, outflows, fee‑tier thresholds) and intervene rapidly to protect or grow the relationship.
• Represent and advocate for customers internally; synthesize feedback and partner with Product, Operations, and Growth on experiments and lifecycle improvements with measurable uplift.
• Operate with strict compliance and risk discipline; adhere to BaFin, EU/MiCA, AML/KYC, and GDPR requirements; ensure communications are accurate and non‑advisory.

What we look for in you (job requirements):

• 5+ years of relevant experience in a relationship management, customer success, account management, or sales/advisory role in a fast‑paced environment; proven revenue or target‑carrying track record.
• Demonstrated success growing revenue across a managed portfolio (e.g., through upsell, cross‑sell, share‑of‑wallet expansion).
• Strong analytical and problem‑solving skills; ability to turn data into prioritized actions and commercial plays (funnels, cohorts, conversion, ARPU).
• Fantastic communication and stakeholder management skills; able to influence customers and align internal teams to drive results.
• Flexible and adaptable; strong task management, decisive prioritization, and efficient execution in a dynamic, regulated environment.
• Working knowledge of blockchain/crypto concepts (e.g., custody and security basics, trading, staking/rewards where available, subscriptions) and comfort discussing them within compliance boundaries.
• Native German and fluent English.
• Based in Germany; willing to travel domestically for customer meetings and events; authorized to work in Germany.

Nice to haves:

• Experience serving VIP/HNW retail or premium consumer segments.
• High proficiency with Coinbase products and the broader crypto ecosystem.
• Event or community‑led growth experience with quantifiable revenue impact.
• Familiarity with BaFin and EU/MiCA frameworks; experience partnering with Compliance/Risk (KYC/AML/EDD).

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Full‑time offers from Coinbase also include bonus eligibility, equity eligibility, and benefits (including medical, dental, and vision) ranging €95,800 EUR - €95,800 EUR.

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E‑Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at [e-mail] to let us know the nature of your request and your contact information.

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.

For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact [e-mail].