Regional Service Manager

Solplanet; Köln; Vor Ort; EUR 100.000 - 170.000; Vollzeit

Zusammenfassung

Solplanet seeks a Regional Service Lead for the EMEA region. You will develop local business plans, align with global strategy, and manage resources to drive growth.

Lead service teams, ensure KPI achievement, and oversee partner relationships while engaging in key sales discussions and escalations to deliver world-class support. You will also coach teams, recruit talent, and implement HQ service processes to maintain high service levels across regions, with a focus on PV technologies and

Qualifikationen

• Bachelor's degree or higher in electrical engineering, renewable energy, photovoltaic engineering, or related field.
• German language at fluent level and business-fluent English.
• Knowledge of PV, energy storage systems, EV chargers in distribution/utility scale segments.
• Ability to lead in a dynamic, fast-paced environment.
• Minimum 10 years in operative service for electro-mechanical B2B products, with at least 5 years in a leadership position.
• PV-related industry experience is advantageous.

Aufgaben

• Develop the local business plan and perform resource planning aligned with the global strategy to achieve growth objectives.
• Formulate and implement actions within the service business to meet annual budget targets and KPIs.
• Implement and operate processes according to service levels and service objectives.
• Coach and develop the service and support teams (skills, processes, teamwork, KPIs).
• Recruit talent with the required behaviors to sustain team performance.
• Target primary and large accounts and create opportunities to increase customer satisfaction.
• Lead change initiatives (HQ service processes, new systems/tools).
• Manage service partner relationships and maintenance.
• Drive the EMEA action for key customer escalations and join key sales meetings as local TS Service representative.
• Provide technical support and performance management for local partners of repair and maintenance.

Ausbildung

Bachelor's degree or higher

Jobbeschreibung

As a Regional Service Lead EMEA:

• Develop the local business plan and do resource planning in line with the global strategy to achieve growth objectives
• Formulate and implement actions necessary within the service business to achieve the annual budget targets and KPI
• Implement and operate processes according to service levels and service objectives
• Coaches and develops the service and support teams (skills, processes, ensure teamwork/integration, KPIs)
• Create, develop and sustain a culture of team spirit, accountability, motivation and result orientation, recruiting talent with these behaviors
• Target the primary and large accounts and take personal responsibility to create opportunities within those accounts to increase customer satisfaction
• Successful Manager of change (e.g. implementation of HQ service process topics, like new systems, tools and processes)
• Take responsibility for Service Partner management and maintenance
• Implement the action in EMEA of the key customer escalation
• Join key sales meetings as local TS Service representative
• Take responsibility for technical support as well as the performance management to local partners of repair & maintenance

Your background and skills:

• Bachelor or above degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
• Fluent in German and business fluent in English.
• Knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments.
• Ability to lead and focused in a dynamic, fast-paced environment
• Minimum 10 years in operative service for electro-mechanical b2b products, of which 5 years in a leadership position.
• Prior work experience in a PV related industry is not a necessity but will be an advantage

Your attributes:

• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Proactive, dynamic, solution and customer oriented
• Leadership of across regions, to coaches and develops the team

What we offer:

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
• Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
• Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry