Regional Service Leader, Semi

Tesla Germany GmbH; Berlin; Vor Ort; EUR 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Travel opportunities

Leadership development

Zusammenfassung

Tesla Germany GmbH in Berlin is seeking a Regional Service Leader to oversee Tesla Semi service operations across Europe, ensuring top-tier support for rapid deliveries and complex field service challenges.

You will lead multi-country teams, drive Lean improvements, and mentor staff to achieve targets while maintaining exceptional customer experiences for professional fleets. Willingness to travel up to 75% and a strong background in service leadership are essential.

Qualifikationen

• Bachelor’s degree or equivalent professional experience preferred.
• Ability to travel up to 75%.
• 5+ years of leadership experience in service-focused industry.
• Experience leading field/heavy-duty teams across countries with strong customer-facing responsibilities.
• Experience running complex processes using Lean or similar techniques.
• Valid EU driver's license (category B, C, or CE).

Aufgaben

• Exceed commercial customer expectations, monitor service trends, and elevate the overall service experience for the industry.
• Ensure new site openings and recruiting support program milestones in the region.
• Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance.
• Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention.
• Mentor team members across various markets on technical development and career growth.
• Champion customer feedback and drive upstream for system improvement.
• Communicate business priorities, ensure clear expectations, and take ownership of site performance, setting and achieving targets while holding the team accountable.
• Plan resource and scheduling requirements within market for 24/7 coverage and expand standard operating procedures for robust, scalable growth.

Kenntnisse

Leadership

Travel up to 75%

Lean processes

Cross-country leadership

Ausbildung

Bachelor’s degree

Tools

Lean techniques

Jobbeschreibung

Regional Service Leader, Semi

Arbeitsort

Berlin

What to Expect

This role can be based in any Tesla Location in Europe. Our mission is to build a world of amazing abundance. Tesla is seeking a highly motivated leader, determined to revolutionize the commercial service experience at Tesla and be part of an unprecedented chapter in trucking history. This role is responsible for ensuring local teams efficiently support high volume Tesla Semi truck deliveries and operations across different countries in Europe. Innovation, collaboration, learning, and growth are core to the team’s success. The ideal candidate will constantly identify opportunities to increase product value, make the business more efficient, and enhance the customer experience for professional fleets. This opportunity empowers you to think innovatively and deliver exceptional results.

What You’ll Do

• Exceed commercial customer expectations, monitor service trends, and elevate the overall service experience for the industry
• Ensure new site openings and recruiting support program milestones in the region
• Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
• Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
• Mentor team members across various markets on technical development and career growth
• Champion customer feedback and drive upstream for system improvement
• Communicate business priorities, ensure clear expectations, and take ownership of site performance, setting and achieving targets while holding the team accountable
• Plan resource and scheduling requirements within market for 24/7 coverage and expand standard operating procedures for robust, scalable growth

What You’ll Bring

• Bachelor’s degree or equivalent professional experience preferred
• Ability to travel up to 75%
• 5+ years of leadership experience in service-focused industry
• Proven experience leading field, heavy duty, mobile repair, or manufacturing teams in a fast-paced, data-driven environment across different countries with strong customer facing responsibilities
• Experience running complex processes using Lean or similar techniques
• Valid EU driver's license (category B, C, or CE)

Tesla is an Equal Opportunity / Affirmitve Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

Tesla Germany GmbH