Receptionist (w/m/d) - Frankfurt

MGT FRACC; Frankfurt; Vor Ort; EUR 25.000 - 30.000; Vollzeit

Zusammenfassung

A well-known hotel chain in Frankfurt is seeking a Receptionist to provide excellent guest care and manage check-in/check-out processes. The ideal candidate will have customer service experience and proficiency in German and English. Opportunities for development and regular staff appraisals are offered, along with various employee benefits including discounts and training.

Leistungen

Opportunities for development

Structured training courses

Bonus for recommending new employees

Employee rates in hotels

Discounts for friends and family

Corporate benefits program

Qualifikationen

• First professional experience at the reception desk or in customer service desirable, career changers also welcome.
• First experience with Microsoft Office (Word, Excel, Outlook).
• Friendly and professional demeanor.
• High service orientation, flexibility and organizational skills.

Aufgaben

• Welcome and care for our guests.
• Manage check-in and check-out processes.
• Process guest requests and complaints.
• Handle cash register management.
• Perform concierge tasks.

Kenntnisse

Customer service experience

Microsoft Office proficiency

German language skills

English language skills

Service orientation

Jobbeschreibung

Your New Workplace

Your new workplace, theHampton by Hilton Frankfurt City Centre Messe directly at the East Gate of Messe Frankfurt, has 158 rooms, a bar and a business and fitness center. The location close to the city center is not only ideal for business travelers and tourists, but also offers our employees an attractive working environment.

Our business hotel offers you the opportunity to get involved with us, to learn continuously and to grow personally and professionally. Join us now and become part of our team as a Receptionist.

Insights

Hampton by Hilton Frankfurt City Centre Messe
Instagram

Your daily business

• Warm welcome and care of our guests
• Carrying out the check-in and check-out process
• Receiving and processing guest requests and complaints, whether in person, by phone, email or guest chat
• Cash register management including credit card and cash control
• Concierge tasks (restaurant recommendations, sightseeing tips, etc.)
• Collaboration with other departments to ensure the flow of communication

We offer

• Opportunities for development and promotion
• Structured online training courses for induction
• Regular staff appraisals with potential analysis
• Flat hierarchies
• Staff accommodation for the start
• Bonus for recommending new employees
• Bonus for standing in for colleagues at our other hotel locations
• Guaranteed compensation for your overtime
• Subsidy for the Jobticket Germany
• Employee rates from 19 euros in our own hotel portfolio and favorable employee rates with Hilton Worldwide
• Discounts for friends and family within our hotel brands and with Hilton Worldwide
• Language courses as required
• Employee events (e.g. summer party or Christmas party)
• 25 % night surcharge
• Numerous internal training opportunities (Hilton University)
• Free cleaning of work clothes
• Corporate benefits and Benefits.me program

Our Expectation

• First professional experience at the reception desk or in customer service desirable, career changers also welcome
• First experience with Microsoft Office (Word, Excel, Outlook)
• German and English language skills at a good level
• Friendly and professional demeanor
• High service orientation, flexibility and organizational skills
• Enjoy the role of host and dealing with people

Contact

You may still have questions. Then contact us in the HR department at [phone] 74 or at [e-mail]. Send us your application in pdf format to [e-mail] (max. 15 MB), or upload your application directly via ourapplicant portal.

Complete application documents not at hand? The curriculum vitae is sufficient.

Contact Person: Marlen Heiringhoff, Hotel Manager