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Receptionist (f/m/d)

224

Sylt

Vor Ort

EUR 30.000 - 40.000

Vollzeit

Vor 30+ Tagen

Zusammenfassung

A-ROSA Sylt, un hôtel sur l'une des plus belles îles d'Allemagne, recherche un Réceptionniste passionné pour offrir un service exceptionnel à ses clients. En tant que membre essentiel de notre équipe, vous veillerez à la satisfaction des clients tout en contribuant à nos objectifs de durabilité. Si vous êtes dynamique et aimez l'hospitalité, rejoignez-nous pour faire vivre à nos invités des moments inoubliables.

Leistungen

Bonus d'île jusqu'à 1 000€ (brut)
Contrat de travail permanent
Rémunération équitable selon convention collective
Avantages en matière de voyages
Remises sur les services F&B et SPA
Formation interne et opportunités de développement
Assurance santé complémentaire
Catering pour les employés
Logement à faible coût

Qualifikationen

  • Formation en tant que spécialiste hôtelier ou expérience professionnelle pertinente.
  • Capacité à transmettre un accueil chaleureux et cordial.
  • Enthousiasme à partager l'expérience client.

Aufgaben

  • Assurer un service client optimal au sein du département.
  • Former les nouveaux stagiaires et assurer leur intégration.
  • Gérer les réclamations des clients avec confidentialité.

Kenntnisse

Compétences en communication
Travail en équipe
Orientation service client
Initiative
Sens des ventes
Connaissance de l'anglais

Ausbildung

Formation hôtelière

Jobbeschreibung

Welcome to A-ROSA Sylt, where team spirit, excellence, and a passion for hospitality are at home! We are looking for motivated, talented, and dedicated individuals who want to enrich our team and contribute to giving our guests unforgettable moments while driving our sustainability goals forward. Join us on our journey to #worknewways and become part of our team as a Receptionist (m/f/d) on one of the most beautiful islands in Germany.

Here you can shine:

  • You work in the early and late shift at reception (in exceptional cases also in the night shift).
  • You will ensure the best possible guest service within your department, taking special guests into account.
  • You will familiarise new trainees and interns and be their first point of contact during the induction period.
  • You actively support all processes at reception and take on general front office tasks using the Protel programme.
  • You accept complaints and claims and are responsible for handling them confidentially.
  • You are jointly responsible for compliance with credit guidelines.
  • You inspire our guests for the hotel's products and actively offer them.
  • You convey the A-ROSA holiday feeling to guests at all times.

What sets you apart:

  • Completed training as a hotel specialist and/or relevant professional experience.
  • A competent and cordial demeanour.
  • A positive charisma and enthusiasm that you can convey to your guests and colleagues.
  • A high level of initiative and sales talent.
  • Communication and teamwork skills.
  • A sincere guest and service orientation.
  • Good knowledge of English.

What we use to land you:

  • Island bonus of up to €1,000 (gross, for full-time and a minimum employment period of eight months)
  • A permanent employment contract that offers you long-term prospects.
  • Fair pay in accordance with the collective agreement - including Christmas and holiday bonuses.
  • Above-tariff pay depending on your qualifications.
  • Travel discounts for our first-class resorts and hotels.
  • Discounts on F&B and SPA services at all locations.
  • Service exchange and support bonuses - we also give extra recognition for extra commitment.
  • Anniversary bonuses from the 1st year of service.
  • Our referral programme rewards you with up to €1,000 gross per referral.
  • Supplementary company health insurance and pension scheme so that you are covered for all situations in life.
  • Free support and coaching offers for all situations in life with voiio.
  • Internal training and further education opportunities as well as discounted seminars at the German Hotel Academy.
  • Exciting development opportunities within our international group of companies (Germany, Austria, Italy).
  • Corporate benefits: discounts with over 1,500 providers of high-quality products and services.
  • Free employee clothing - provision and cleaning included.
  • Our own staff canteen.
  • Provision of a low-cost flat.
  • We are proud members of the Diversity Charter - personality counts for us, not origin or CV.
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