Receptionist evening and night shift (m/f/d)

220; Travemünde; Vor Ort; EUR 30.000 - 38.000; Vollzeit

Zusammenfassung

A leading hospitality provider in Travemünde is looking for a dedicated receptionist to ensure guests receive outstanding service. The role includes managing check-ins, assisting guests with inquiries, and performing administrative tasks at the reception. Candidates should have training in the hotel industry, excellent communication skills, and a valid driving license. Join our team to contribute to memorable experiences for our guests.

Leistungen

Permanent employment contract

Travel discounts

Health insurance

Internal training opportunities

Discounts on F&B services

Anniversary bonuses

Free employee clothing

Low-cost accommodation

Corporate benefits

Qualifikationen

• Must have a valid class B driving license.
• Positive demeanour with enthusiasm for service.
• Experience in hospitality or hotel positions is preferred.

Aufgaben

• Manage check-in and check-out processes professionally.
• Handle guest inquiries and reservations efficiently.
• Perform Night Audit and related administrative tasks.

Kenntnisse

IT application confidence

Communication skills

Teamwork

Guest service orientation

English proficiency

Ausbildung

Completed training in hotel industry

Tools

Protel software

Jobbeschreibung

Overview

We are looking for dedicated hosts for our A-ROSA Travemünde who share our passion for outstanding service and want to provide our guests with unforgettable holiday moments. Right on the beautiful Baltic Sea coast, you will not only find career opportunities, but also the chance to actively contribute to our goal: To protect the world around us and offer first-class hospitality at the same time. Become part of our team as a receptionist (m/f/d) and help us create the unique ambience in the Baltic seaside resort of Travemünde, Lübeck's most beautiful daughter. #worknewways

Responsibilities

• You are responsible for the cordial and professional check-in and check-out of guests.
• You take reservations on site.
• You take care of all enquiries and requests from our guests.
• You will take on the tasks of the Night Audit, such as the daily closing, the main cash register and security rounds.
• You will take on other administrative tasks at reception.
• You will help guests with their luggage and cars if required and familiarise them with the room facilities.
• You actively offer the hotel's services and products.
• You convey the A-ROSA holiday feeling to guests at all times.

Qualifications

• Completed training in the hotel industry or experience in this field
• A valid class B driving licence
• Confidence in IT applications, ideally in the hotel software "Protel"
• A competent and cordial demeanour
• A positive charisma and enthusiasm that you can convey to guests and your team
• Communication and teamwork skills
• A sincere guest and service orientation
• Good written and spoken English skills

What we offer

• A permanent employment contract that offers you long-term prospects
• Fair pay in accordance with the collective agreement - including Christmas and holiday bonuses
• Above-tariff pay depending on your qualifications
• Travel discounts for our first-class resorts and hotels
• Discounts on F&B and SPA services at all locations
• Service exchange and support bonuses - we also give extra recognition for extra commitment
• Anniversary bonuses from the 1st year of service
• Our referral programme rewards you with up to €1,000 gross per referral
• Supplementary company health insurance and pension scheme so that you are covered for all situations in life
• Free support and coaching offers for all situations in life with voiio
• Internal training and further education opportunities as well as discounted seminars at the German Hotel Academy
• Exciting development opportunities within our international group of companies (Germany, Austria, Italy)
• Corporate benefits: discounts with over 1,500 providers of high-quality products and services
• Free employee clothing - provision and cleaning included
• Our own staff canteen
• Provision of a low-cost flat
• We are proud members of the Diversity Charter - personality counts for us, not origin or CV