Reception Team Leader (m/f/d)

210; Lübeck; Vor Ort; EUR 38.000 - 50.000; Vollzeit

Zusammenfassung

Join a renowned hotel in Lübeck as a Team Leader Reception (m/f/d). This role merges team leadership, guest management, and operational responsibilities in a vibrant and supportive environment, offering excellent remuneration and numerous benefits. Be part of a team making a sustainable impact in the hospitality industry.

Leistungen

Open-ended employment contract

Fair pay including bonuses

Attractive travel benefits

Discounts on F&B and SPA services

Anniversary bonuses

Supplementary health insurance

Training opportunities

Corporate discounts

Employee clothing provided

In-house canteen

Qualifikationen

• Relevant professional experience in a comparable position.
• Initial management experience.
• Fluent in written and spoken German and English.

Aufgaben

• Lead and manage the reception team while ensuring guest satisfaction.
• Plan rotas and handle operational duties.
• Act as a role model and motivator for team development.

Kenntnisse

Team leadership

Guest management

Planning

Troubleshooting

Communication

Tools

Protel

Atoss

Jobbeschreibung

For our aja Travemünde, we are looking for passionate and committed employees to join our team and support our mission to have a positive impact on the environment. Located in the Baltic seaside resort of Travemünde, Lübeck's most beautiful daughter, you can expect not only an exciting professional challenge but also the opportunity to become part of a great community. Apply now as Team Leader Reception (m/f/d) and contribute to more sustainability. Become part of #worknewways!

Here you control the feel-good experience:

• You are a team leader (m/f/d), organisational hero, and guest manager in one
• As deputy head of department, you take responsibility for your FO crew and represent your team in all matters
• Your reception desk is the eye of the needle between guests and the back of house organisation
• Sudoku for department managers: you are a master at planning your rota four weeks in advance
• Challenges are your greatest joy
• Your second name is Troubleshooter: you also take on MOD duties
• You make your team fit for the job and thus make our guests happy
• You are a role model, coach, and motivator — supporting your team in their development and promotion of talents

What you bring on board:

• The host gene! You can respond to everyone individually
• Relevant professional experience and initial management experience in a comparable position
• You are responsible and work independently
• You support your colleagues and show full commitment
• If you know Protel and Atoss — great! If not, we will teach you everything you need to know
• Fluent written and spoken German and English
• Your attitude: late check-out, insider tips for family trips, and managing walk-ins — you always keep the overview

Why you should come on board with us:

Are you looking for more than just a job as a Reception Team Leader (m/f/d)? With us, you get the security you need, the flexibility you desire, and the appreciation you deserve:

• An open-ended employment contract and fair pay in line with the collective wage agreement, including Christmas and holiday bonuses
• Depending on your qualifications, you may even be paid above the pay scale
• Attractive travel benefits at all our resorts and hotels
• Discounts on F&B and SPA services at all our locations
• Bonuses for service exchanges and team support
• Anniversary bonuses from your first year with us
• Up to €1,000 gross as part of our referral programme
• Supplementary company health insurance and pension scheme
• Free support and coaching offers for all life situations with voiio
• Internal and external training courses at the German Hotel Academy at special conditions
• Career opportunities in Germany, Austria, and Italy — we continue to grow together
• Access to corporate benefits: discounts at over 1,500 top brands
• Employee clothing? We'll take care of it — including cleaning
• An in-house canteen
• As a member of the Diversity Charter, we are committed to an appreciative and open working environment