Recent Grad Service Leader - 1-Year Program

The Gelato Fiasco, Inc.; Braunschweig; Vor Ort; EUR 40.000 - 52.000; Vollzeit

Zusammenfassung

A leading company in the gelato industry is seeking enthusiastic recent graduates for a one-year Service Leader role. This position involves training team members and ensuring exceptional customer service while enjoying competitive pay and unique benefits. Ideal candidates will have strong communication skills and a passion for food.

Leistungen

3 weeks paid vacation

Cash bonuses at milestones

Funding for a tour of similar businesses

Qualifikationen

• Exceptional communication skills with customers and colleagues.
• Love for food and dessert.
• Must be kind and show professionalism at all times.

Aufgaben

• Guide coworkers to meet expectations around amazing customer service.
• Scoop gelato and sorbetto with attention to detail.
• Ensure an engaging and delightful customer experience.

Kenntnisse

Exceptional communication

Team-oriented mindset

Problem-solving

Customer service

Attention to detail

Jobbeschreibung

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Client:

The Gelato Fiasco, Inc.

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Yes

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Job Reference:

d711b64ad6a5

Job Views:

2

Posted:

23.06.2025

Expiry Date:

07.08.2025

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Job Description:

Mission Title: Recent Grad Service Leader - 1-Year Program
Location: Brunswick or Portland, Maine
Status: Full-time
Pay: $25-26/hr plus bonuses, tips, and expanded benefits

We’re seeking a recent grad(s) for a one-year role in a service leader position. This role is intended for someone in a transitional phase seeking to make good money for a defined term, wants space to do other things during the daytime, and is specifically designed with tasks and benefits that make sense for a one-year position. You will learn all aspects of FOH operations, including our distinctive customer service approach. Your role is heavily focused on serving customers and making sure that Gelato Fiasco’s high service standard is being met by you and your colleagues for each and every customer during your shift.

The role is similar to a frontline shift leader. You will not be scheduling or making hiring or discipline decisions. You will train coworkers utilizing our training checklists, but most of your role involves executing and ensuring exceptional service and stage-setting during your shifts.

The intended schedule is evenings (4 or 5 p.m. to close, which is usually around 1 a.m.) Tuesday through Saturday, but with your choice of one Friday or Saturday night off per month.

Since your intention is not to stick around for certain benefits that can kick in after a year, we've designed this with special benefits for this role:

- Negotiable base pay of $25-26/hour with a $4/hour boost from May-August, plus tip eligibility
- 3 weeks paid vacation (to be used mostly in the off-season) and additional unpaid vacation in the off-season negotiable if you intend to take an epic trip.
- Cash bonuses at 3, 6, and 12-month milestones.
- Immersion in our core business philosophies with: (1) a curated package of our favorite business and hospitality books and (2) funding for a tour of similar businesses in Boston or NYC so you can learn what you love and dislike as a customer.
- No pressure to stay longer than a year, but the opportunity may be available if all sides agree.

Minimum requirements:
- Both past Gelato Fiasco summer employees and individuals new to Gelato Fiasco are encouraged to apply.
- Exceptional communication skills with customers and colleagues.
- Love for food and dessert.
- Be kind at all times. Show poise, presence, and professionalism.
- Must have a team-oriented mindset.
- Being “coachable” is absolutely required.
- Understand the importance of using checklists and following processes, and how doing so helps support goals and provide consistency for fellow staff members.

Skills/abilities required:
- Ability to calmly and kindly guide coworkers to collaboratively meet expectations around amazing customer service and store cleanliness.
- Desire to scoop dishes, cones, and pints of the highest quality gelato and sorbetto with attention to detail.
- Focus on delighting customers with engaged hospitality in a fast-paced environment.
- Fully participate in the theater of our work, understanding how your actions "on stage" contribute to the experience of our customers.
- Desire to learn Gelato Fiasco's unique approach to customer service.
- Ability to problem solve issues that come up during your shift.

Gelato Fiasco has been featured in Bon Appetit, Food & Wine, the Wall Street Journal, and O: The Oprah Magazine, and was named Maine's Best Ice Cream in Down East Magazine's Readers' Choice awards several times.