Recent Grad Service Leader - 1-Year Program

TN Germany; Braunschweig; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a recent graduate for a dynamic one-year service leader role. This position offers an exciting opportunity to learn all aspects of front-of-house operations while focusing on delivering exceptional customer service. With flexible daytime hours and a supportive environment, you'll be guiding coworkers and ensuring a delightful experience for customers. This role not only provides competitive pay but also includes valuable benefits such as paid vacation and bonuses. If you have a passion for food and a team-oriented mindset, this is the perfect opportunity to kickstart your career!

Leistungen

3 weeks paid vacation

Bonuses at 3, 6, and 12 months

Funding for business tours

Flexible hours

Qualifikationen

• Open to both former employees and newcomers.
• Willingness to learn Gelato Fiasco’s customer service approach.

Aufgaben

• Serving customers and maintaining high service standards.
• Training coworkers using checklists for exceptional service.

Kenntnisse

Exceptional communication skills

Team-oriented mindset

Problem-solving

Attention to detail

Jobbeschreibung

Job Description:

Mission Title: Recent Grad Service Leader - 1-Year Program

Location: Brunswick or Portland, Maine

Status: Full-time

Pay: $25-26/hr plus bonuses, tips, and expanded benefits

We are seeking a recent graduate for a one-year service leader role. This position is ideal for someone in transition, aiming to earn good money for a specified term, and looking for daytime flexibility. You will learn all aspects of front-of-house operations, focusing on customer service excellence. Your main responsibility is serving customers and maintaining Gelato Fiasco’s high service standards during your shifts.

This role is similar to a frontline shift leader but does not involve scheduling, hiring, or disciplinary decisions. You will train coworkers using our checklists and focus on executing and ensuring exceptional service.

The scheduled hours are evenings (4 or 5 p.m. to close, usually around 1 a.m.), Tuesday through Saturday, with one Friday or Saturday night off per month.

Benefits designed for this role include:

• Negotiable base pay of $25-26/hour with a $4/hour boost from May-August, plus tips
• 3 weeks paid vacation and additional unpaid vacation in the off-season
• Bonuses at 3, 6, and 12 months
• Immersion in our business philosophies through curated books and funding for a tour of similar businesses in Boston or NYC
• No obligation to stay beyond a year, though opportunities may arise

Minimum requirements:

• Open to both former Gelato Fiasco summer employees and newcomers
• Exceptional communication skills
• Love for food and desserts
• Kindness, professionalism, and poise
• Team-oriented mindset
• Coachable attitude
• Understanding of checklists and processes for consistency

Skills and abilities:

• Calmly guiding coworkers to meet service and cleanliness expectations
• Willingness to serve high-quality gelato and sorbetto with attention to detail
• Delighting customers with engaged hospitality in a fast-paced setting
• Participating actively in the customer experience
• Willingness to learn Gelato Fiasco’s customer service approach
• Problem-solving during shifts

Gelato Fiasco has been featured in major publications and has won awards for its quality.