R&D Engineer Household Dishwashers

Hillenbrand; Stuttgart; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a CRM IT Project Manager to lead the technical implementation and management of CRM systems. This pivotal role involves overseeing project lifecycles, from strategy and design to implementation and support. The ideal candidate will possess strong project management skills, both in agile and waterfall methodologies, and will excel in communicating technical concepts to diverse stakeholders. Join a dynamic team where your expertise in CRM systems and leadership in complex projects will drive organizational success. This is an exciting opportunity to make a significant impact in a forward-thinking company.

Qualifikationen

• 7-10 years of IT experience with 5 years in compliance roles.
• Experience in leading CRM system implementations and complex projects.

Aufgaben

• Oversee IT execution and strategy for CRM systems.
• Manage project resources and architect program strategies.

Kenntnisse

Project Management

CRM Systems Implementation

Agile Methodology

Waterfall Methodology

Stakeholder Communication

Vendor Management

Ausbildung

Bachelor’s degree in Information Technology

Bachelor’s degree in Business

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Jobbeschreibung

The CRM IT Project Manager oversees the technical implementation and management of CRM systems. This role is responsible for the technical strategy, project management of implementation, specifically requirements and design through implementation and hypercare, as well as maintenance and ongoing support of the system. Partnership is key for this role as communicating technical concepts to business teams, management, and stakeholders is required. Waterfall and agile project management skills are required to manage the CRM system in Hillenbrand.

Key Responsibilities

1. Oversee the IT execution and strategy of sales, service, field service, etc. programs that align to the overall organizational and IT CRM strategy.
2. Manage project team resources across many projects at one time that generally span over months or years in duration. Allocate, reallocate and keep track decision process with IT leaders.
3. Architect project and program strategies that relate to all areas of the project lifecycle for CRM (i.e. Charter, budget, design, development, implementation, communication, training, vendor management, etc.). Examples: Engaged in vendor negotiations as a decision maker, define strategy definition of program and initiatives with stakeholders.
4. Partner with sales, business, leadership, and IT directors to define portfolio direction.
5. Project management, as assigned and needed.
6. Oversee the proper execution of the Hillenbrand Project Management Methodology for all sales programs and projects.

Skills & Experience Requirements

1. Bachelor’s degree in Information Technology, Business or a related field.
2. 7-10 years of internal / external IT experience.
3. Minimum of 5 years of experience in compliance related roles.
4. Experience successfully implementing, leading, and supporting CRM systems (i.e. Salesforce Sales and Service Cloud).
5. Experience successfully leading medium to large, complex projects and/or in business/IT consulting/management roles.
6. International experience preferred.
7. Ability to work autonomously.
8. English language required, German and French preferred.