At Clarios, we’re powering today, into tomorrow.
This position is based in our Li-Ion production plant in Hannover, Germany.
Your contribution :
- Coordinate customer communication and customer audit activities.
- Work on claim activities to improve Customer Satisfaction.
- Work on field claim activities to improve Customer Satisfaction.
- Provide feedback to owners of internal processes for potential improvement.
- Ensure that Customer Specific Requirements are transferred into Control Plan (CP), FMEA, and other related documents.
- Ensure compliance with IATF standards.
- Support the introduction of new products (serial introduction).
Responsibilities : What you will do
- Regular monitoring of the customer B2B platform regarding complaints, scorecard results, and other relevant KPIs to monitor Customer Satisfaction, including trends.
- Coordinate communication of claims between the plant and the respective customer.
- Support 8D reports for the customer :
- Analyze field returns and field data and provide feedback to the plant and the respective customer.
- Authorize rework at customer / Train operating staff.
- Create error analysis reports for other quality departments as requested.
- Instruct rework companies at customer sites.
- Visit customers for special quality issues.
- Support IATF audits (internal/external) including root cause analyses.
- Support Power D3 activities for the plant (APQP).
Education and professional knowledge :
- Bachelor’s degree in Quality, Industrial, or Mechanical Engineering or an equivalent discipline; or a Technician degree with strong experience in Quality.
- At least 1 year of experience in Quality.
- Knowledge of standards for Quality Management Systems (QMS) like IATF16949, VDA, and specific customer requirements.
- Knowledge in application of QMS tools and techniques.
- Experience in the automotive industry.
- Knowledge in PC software applications (Microsoft Office).
- Knowledge in battery production, processes, and applications.
- Problem-solving skills.
- Good communication and negotiation skills.
- Fluent in English; additional languages are a plus.
- Travel requirement up to 10%.
Benefits : What we offer you
- Exciting professional tasks and challenges in a diverse international environment with a strong commitment to integrity, values, social engagement, and sustainability.
- Flexible working hours and breaks via our trust-based working hours model, supporting work-life balance, including mobile work policy and company kindergarten.
- A competitive remuneration package, including holiday, Christmas bonuses, and a company pension scheme.
- Health and well-being benefits such as fitness center access, physiotherapy, modern office environment, healthy canteen, team and company events, and hobby clubs.
- Option to lease a company bike to stay fit and contribute positively to the environment.
- Comprehensive onboarding, buddy programs, and opportunities for professional growth through our Internal Learning Academy, LinkedIn Learning, and EMEA Mentoring Program.
- Support for relocation and housing assistance if applicable.
LI-OG1
About Clarios
Clarios is the global leader in advanced, low-voltage battery technologies for mobility. We power progress through smarter solutions for virtually every vehicle type. With 16,000 employees across over 140 countries, we bring expertise to our OEM and Aftermarket partners, ensuring reliability, safety, and comfort. We are committed to ESG principles, advancing sustainability practices, and recycling up to 99% of our battery materials. Clarios is a Brookfield portfolio company.
Quality Engineer Mfd • Hannover, Germany