Quality Coordinator (m/f/d)

Bonprix S.R.L.; Hamburg; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Flexible working hours - flexitime 37.5 hours

Special payments under collective agreements

Zusammenfassung

A leading European fashion brand in Hamburg is looking for a passionate Customer Care Management professional to enhance customer satisfaction and improve quality processes. The role involves analyzing quality outcomes, supporting the Quality Manager, and executing quality controls within an international team. Candidates should have a bachelor's degree, experience in quality management, and proficiency in both English and German. Join us to contribute to a diverse corporate culture and flexible working environment.

Qualifikationen

• Experience in quality management methods and tools as well as customer care processes.
• Excellent understanding of quality processes and creative concept development.
• Knowledge of GDPR compliance is desirable.

Aufgaben

• Analyze quality monitoring outcomes and customer feedback.
• Support the Quality Manager in establishing quality frameworks.
• Execute quality controls and meet KPI targets.

Kenntnisse

Customer experience skills

B2-level English proficiency

C1-level German

Office 365 knowledge

Intercultural open-mindedness

Ausbildung

Bachelor's or graduate degree in business or communication

Jobbeschreibung

You want to contribute ideas, thinkaheadand make a real difference?You’llbe part of an international team that drives fashion and technology with passion – responsibly, creatively and always together. What defines us: the courage to try new paths, openness to different perspectives and a strong drive to make things happen. We work in a connected way and create real impact – for our customers and for a future-ready company.

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensu re qualitatively operational control and to continuously improve customer satisfaction.

YourTask

You will be the counterpart of day-to-day exchanges with service providers about quality monitoring . You will analyze the quality monitoring outcome and the feedback we recieve from our customer s form different sources (surveys, reviews, etc ) t o have an overview of our customer in sights and decide actions to improve our service and our customer satisfaction.

Furthermore you will support the Quality Manager in the set up of an international quality framework , creating, updating or improving processes and features.

Your Contribution

With the responsibility to deveop and establish methods for the implementation of a continuous improvement process you will execute quality controls, regular review the quality instruments and stay in contact with different stakeholder .

You will also be responsible that KPI targets are met by Service Provider and internally by controlling internal measures on day-to-day business.

Customer Care Management is an international matrix organization in which you will work together with colleagues from France, Germany, Italy and Poland.

YourFreedom

If you have a passion for Customer Service , like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

YourQualifications

bonprix stands for high-performing teams that work together across national borders to shape the success of a European fashion brand. And that's why we're looking for people like you—courageous and passionate about providing the best possible shopping experience for our customers.

YourEducation

You have successfully completed a bachelor's or graduate degree with a business or communication orientation.

YourExperience

You are experienced in quality management methods and tools as well as customer care processes. You have an excellent understanding of quality processes and the ability to develop ideas and concepts effectively and creatively. Experience in handling internal and external data in accordance with the General Data Protection Regulation (GDPR) is also desirable.

YourSkills

You have a minimum B2-level English proficiency as well as C1 -level German and a good Office 365 knowledge . O ther languages you speak , like Dutch, Czech or Swedish are a bonus . You also have strong customer experience skills , so that you know how to improve it by analyzing KPI and deriving measures/actions.

YourSoftskills

You are interculturally open-minded, possess strong communication skills, and bring experience in collaborating with international teams. In a dynamic environment, you demonstrate flexibility, stress resistance, and approach challenges proactively and with enthusiasm.

And: Are you interested in becoming part of an open, tolerant, and diverse corporate culture and making your own contribution to it? Everyone is welcome here! Let us know what you need to reach your full potential with us.

Flexible working hours - flexitime 37.5 hours

Special payments under collective agreements